I went in to get work done, to get my smile back. I filed complaint with NY State Attorney General's office, got letter back they received it and have never heard another word. We are committed to providing quality healthcare to families located in the Dewitt are, Dental Billing Service & Accounts Receivable Management with accuracy, expertise, efficiency, & resultsyou get paid FAST. Our FAQS cover the most common questions we're asked, as well as some helpful tips. She is good at explaining the condition of my teeth at the same time the options that is available for me. They carefully measured my mouth, took x-rays, and crafted dentures that, after pi. I will only accept a full refund of the 525 for overcharging and for the crown that I will not be getting there as a satisfactory resolution. Increases your cash flow, From Business: Simply Beautiful Smiles makes it easy for you and your family to get affordable and quality dental care. Whether you're a first-time denture wearer or need a simple adjustment, you can count on our care teams to deliver fast, affordable service in our on-site labs all backed by our denture money back guarantee. MISSION: ? So my first appointment was scheduled down at your location at Madison on East Washington, I took 2 hrs off work and drove 1 hr to this location to only be told they couldn't pull my tooth because they couldn't call insurance co. to verify my insurance. I understand $600 dentures weren't of the best quality and I had lost all my bone mass at the bottom. With dentists and specialists to support your entire. Now out of the blue Aspen sends me a bill for over $200. So nothing so that was a loss of $40 in gas and $40 in wages. you don't want or need an employee like this in your organization. I have multiple emails stating my appt is at 3:30. The Lady on the phone told me that it was a cleaning, filling and a follow up. I called GEHA (my dental insurance). So I called and asked them to send the bills in, but they never did. I walked in at 3:26pm and said I was there for an appt. The girls in the office as well as the office manager Lisa are extremely helpful. Aspen Dental - be weary and do your research. They could NOT do it because my gum did not "heal correctly". Palma & Nardozza Dental Services PC - SSB, Dental Arts Group of Syracuse (Genesee), NY, Your Hometown Choice for Dentures And General Dentistry. Talk about being held up! Create this form in 5 minutes or less. Click here to get notifications about new complaints of Aspen Dental. Once in the dentist chair, I was told I needed to pay $500.00 more to complete the dental work.I am 72 years old , on a fixed income and don't have extra mony to spend. Find 1160 listings related to Aspen Dental Refund Processing in Baldwinsville on YP.com. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. complaining to dentist about mouth pain. My fault - should have got a second opinion but was new to the area and listened to TV ads! I needed about $6, 000 worth of work done. I had caps/crowns or whatever they are called on all my top teeth. When I call to make appts. Sent to finance lady, of course they said the most expensive package was best for me. I am requesting my full refund for unused serviced. The rep confirmed that I owed about $40 which is what I paid. Long story short, after a few weeks the work I paid for was done and I was fairly satisfied. My bite-line had to be re-scanned and another crown ordered. The refund request must be submitted within 90 days after insert of final denture or hard reline. Im still not able to bite food on that side. They said that they were waiting on the insurance to settle the bill, and that we would receive a bill til they did. I was told my refund was never put in the system. I called Aspen and they said they sent it in in June and were waiting for it to be processed. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This has nothing to do with bank robbery, and is only equated to it by no-nothing CEO zombies, who think they know something about a profession, when (really) they are clueless. Its really difficult to watch this next video, but I did it once out of professional obligation. Sign Up for My Account Print Patient Forms If you prefer to print your patient forms, you can download them below. I had chipped tooth. Smile anytime. In the meantime, the dental office refused to see me because I wasn't paying the payments. Business response. After contacting my insurance, I found out that the copay for office visit is 5 not 10 as they have charged me. Our staff understands the importance of educating, From Business: Our mission is to provide state of the art dental care to our patients with excellence, compassion and integrity. Well Aetna said they dont cover the root planning, scaling and antibiotic on the same day. No one wants to live in pain, but too many do because they are afraid to face their fears, themselves, and the truth. I believe that Aspen Dental is trying to scam me into paying them for services that the insurance company already paid. This all happened in June of 2009. (Not a refund requested from an unsatisfied dental patient). Before the appointment I received a credit rejection letter. The 1st time I put the dentures in they provided, my face swole up. They have had their last shot at me. 4754 Commercial Dr Ste 2, New Hartford, NY 13413, 5112 W Taft Rd., Ste S, Liverpool, NY 13088, 5663 E Circle Dr Cicero Ny, Cicero, NY 13039. The first one that was made literally fell out of my mouth. and it to quite a while to fix it. Jon and Jo Ann Hagler on behalf of the Jon L. Hagler Foundation. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care, I have to say this was the worst experience I've ever had at a dentist. Denture(s) must be returned within 90 days after refund request date. February 27, 2019 Dental Patient Refund Letters: Step 1 Run Your Reports Send dental patient refund letters with every patient refund check. This will surely increase the credibility of your complaint. They are working to gain experience and pay bills, until something better comes along, so they can someday become real dentists. I would like any negative findings that *** have been reported to my credit removed. Temporary crown that was put in on 4-14-23. I want this written off so not on my credit report and my Aspen Dental bill maked Paid In Full, as it truly is! Their extremely restrictive hours has made it impossible for me to taking any more time off from work and they are unwilling to even to accommodate. For now I will give them another chance. I then used my original dentures until my next scheduled visit. April 18, 2023 The temporary crown fell out on the first day. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Corporate chains like Aspen Dental count on dentists being fools, by not properly educating & treating their patients. Then approximately two weeks after that I received two checks totaling the amount I had paid toward the remaining balance. I have tried calling Aspen Dental and can not get through on the phone. I was treated at the ER. Aspen Dental said Friday that the accusations that were made in yesterdays filing are entirely without merit. The company is owned by a private-equity firm, Leonard Green & Partners, and markets to patients who often cannot afford to go to a dentist. Hi Jennifer -- I've passed your comments along to Patient Satisfaction, and they will be following up with you today. ADMI agreed to pay $15,000 in restitution and $80,000 to the state for future investigations and consumer protection enforcement operations. The girls in the office as well as the office manager Lisa are extremely helpful. Stuck in the elevator and stuck with a big bill. Get it? When May came and I received a bill from them, and my husband insurance already settled the oral surgeon's bill just weeks after his surgery, I called and asked what the hold up was. This is the SECOND time we've had a problem with them. They said they submitted my x-rays to them, but I didn't have any x-rays done when I went to Aspen, so who's x-rays did they send. I called my insurance *************** and they told me to file a claim about my $290. Its also why dentists must have malpractice insurance. Never address the reason the appointment was made which was for to have a tooth pulled and partials made for upper and lower teeth. This what happens to me shouldnt have happen if peoples in office knew what they was doing. Well, $7, 000 later I have an ill-fitting upper denture. Third Party Financing and Credit Cards. When I arrived at 815a on 4/13/23 I brought up concerns about my account and a credit on my account that Mysteriously vanished. I wish to have all claims reversed and payments refunded so that I may seek adequate care from another practitioner. Furthermore, the $720.00 (in eligible charges) for partial was not covered per the Ameritas rep (Barbara) because the code submitted to them was some miscellaneous generic code that did not indicate that it was a partial replacing the temp one after 6+ months. Dora office. Also, the economic crash of 2008 was a huge boost to corporate dental. Note that complaint text that is displayed might not represent all complaints filed with BBB. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care, From Business: Aspen Dental in Auburn, NY is open for all appointment types. YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. Dentistry has a reputation for being emotional, so well-run offices are always ready to handle these situations before they escalate. This should be illegal. $598. I got a **** 3 weeks later. really. The dentist had already left the room so I told this to the assistant, who checked with Dr. Takeda and came back to tell me the dentist said I should wear it like that and make an appt. I then noticed things like a $135 Oral B toothbrush and called Aspen Dental back and they told me on the phone that those were things I did not have to pay for and that I would be receiving a refund of $170. We broke it down, and I agreed to have about $3, 000 of the work done. I am now curious to know if that appt. Aspen kept sending me a bill foe $212.00 but when I called in they would tell me not to worry that the insurance would cover it. All the dentists speak perfect english with no accents, which is very hard to find when looking for a dentist. All other marks contained herein are the property of their respective owners. I got a phone call from their staff while I was at work telling me it was an Orthodontic consultation and it would cost 437.00 I said no way I never agreed to that it was supposed to be a cleaning and a filling and that my wife told me two visits for the cleaning. Dental malpractice cases are relatively rare, attorneys say, because they are expensive to pursue and. After x-rays, and an exam I was sent to the finance woman. Dr. Laura is friendly and gentle. I dread going to get it fixed. Even when you are sending a check back to a patient who has requested an over payment. Two months of enduring ongoing inconveniences and incompetence and I've still gone untreated due to their refusal. -10), then click OK. So I was to receive another refund. At my first appointment with Aspen located in Hampton VA I had my teeth cleaned and scaled. But, I have not. As much as they say they want you to have a healthy mouth, it was very much not evident today as my only options were to wait 2 or more hours because they were short staffed and didn't want to admit that they changed my appt without confirming it with me or to get rescheduled but of course they cant get me in until a week and a half because they are short staffed. FRONTLINE is a registered trademark of WGBH Educational Foundation. It is their job to actually deceive their dues-paying constituents. . This review was chosen algorithmically as the most valued customer feedback. The last time I went in to get an adjustment on my tooth, it took all of 5-8 minutes. Enter the refund amount as a negative amount for Ins Pay (e.g. Well guide you through the process. *********************** pulled a bait in switch that I will need to sign a release form something he never mentioned during the phone call on December 29, 2021. The Aspen Dental network is committed to breaking down barriers to care. I paid the amount in full using a Kaiser Gift Card of $75 and my ***** Credit Card for the remaining $320. A final response letter was mailed to the patient on 10/17//22. The staff is wonderful and friendly, and both Dr. Konys, WOW, What a terrific dentist. I am glad to hear you filed a complaint with your BBB. Additional funding is provided by the Abrams Foundation; the John D. and Catherine T. MacArthur Foundation; Park Foundation; the Heising-Simons Foundation; and the FRONTLINE Journalism Fund with major support from Jon and Jo Ann Hagler on behalf of the Jon L. Hagler Foundation, and additional support from Koo and Patricia Yuen. Huh huh huh? Class action lawsuit against aspen dental, I paid for comfilytes and got basic dentures, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. This lack of perspective is a weakness throughout the profession. The dentist is so nice. I called Tamara back at Aspen Dental Abingdon Maryland and told her that she lied and that you don't need that to process a FREE EXAM claim.. she then told me that if I come back to aspen dental abingdon Maryland that going forward I would need to give them my social security number because they only email claims, not fax or mail them.. and the exam is now actually a FREE EXAM! Aspen Dental Refund Processing in Syracuse, NY About Search Results Sort: Default All BBB Rated A+/A Coupons View all businesses that are OPEN 24 Hours 1. RefundRegards,*********************. I rescheduled another visit since my tooth still isn't feeling right for 1/24/22 at 3:30pm as I could make that appt from work. I am very disappointed with this company and would never ever recommend them. At the beginning of the denture process, there is a "try-in . maybe a break in price for putting my teeth back in or free. On Thurs Sept 29 @ 10:48a, I received a phone call telling me that they will not do the perm crown until I get another procedure of antibiotics that was over *****, I refused that treatment and it was reduced to 191 and again I refused but agreed to sign a waiver. I received a full set of dentures from the above business in August 2022. Click Supplemental at the upper right. By that time I was done. It was very painful. Colleen Kluck 17153407541 , Excellent!! I would like a telephone number for corporate customer complaints. I told her I would like my money back. Customer Reviews are not used in the calculation of BBB Rating. Aspen Dental Management, Inc. (ADMI) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Please note that this policy supplements the overall refund policy and is strictly related to dormant or aged credits. I went to Aspen Dental in *************, ***** in March 2021. I've had many entist in the past 50+ years, and he is one of the ve, The name of our practice is "Very Gentle Dental", where we provide quality dental care in a very gentle, friendly, noninvasive manner. Read our FAQs Speak to your local office I would like to get my permanent ones put in and hope they wont keep falling out the cost for this was $5,524.40. Bless you,, thank you. We decided to use savings for this to avoid huge interest charges. Education and complete treatment planning often come later, especially for patients who havent been to a dental office in a long time. I needed a denture repair. I claimed bankruptcy a few months after that. A class-action lawsuit accuses Aspen Dental, one of the nations largest corporate-dental chains, of illegally owning dental practices and of deceiving patients. 4 days later I received mail starting that I owe ASPEN DENTAL $289 for a FREE EXAM. I now get a bill for $343.25 when the original treatment was supposed to be $1037.00 and charged to my care credit account. Aspen Dental dentures are custom-crafted to suit you - making them incredibly comfortable and natural looking. Total I am requesting for refund is 525 since overcharged for office visits and not receiving the crown. I then spoke to someone in the business office who went over pricing options. Attention: Samantha Fikes Being billed after billed and paid through insurance. These people include patients, staff, vendors, and even loved ones. See reviews, photos, directions, phone numbers and more for Aspen Dental Refund Processing locations in Baldwinsville, NY. Hopefully this was just a mistake, and not a habit. All I want is my 495 for the crown and 30 for office visits back due to not being able to get my crown and being overcharged by 30 for office visits. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Everything is new and digital. The first appointment was supposed to be a deep cleaning and the second was supposed to be a filling. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive. I was at Aspen dental for more than 4 hours, the temporary the first 2 crumble in the office. It wasnt until I recd a billing statement from their office that I found out I had been charged for a toothbrush and a bottle of mouthwash.
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