You will receive an e-voucher which will be valid to book up to 30 December 2021. ), provided you can easily carry such articles and they can be fitted into the luggage spaces provided. To the extent permitted by English law, and excluding liability for death and personal injury, neither Eurostar International Limited nor any Eurostar distributor company shall be liable to any person for any damage whatsoever including any direct, indirect or consequential loss whatsoever which may arise from the use of this website or any of the information contained in this website or from any access to any other material on the internet via links from this website. (Please note that, as set out in paragraph 39, references to luggage in these Conditions of Carriage refers to luggage and/or its contents). You agree not to use Eurostar International Limiteds website in any way that will violate or infringe any English laws, regulations or international treaties and that your use of the website will not violate the intellectual property rights of any person. It's never good buying cancelation policy from the party who actually supplies your tickets. 0000039426 00000 n US Credit Cards booking train tickets in Europe, Euro Railways and other train travel agent web sites, Canada's Cross Country Train - "The Canadian", I'm starting to panic Rome to Siracusa train missing, How long does it take to get from ORD to Union station. 1. If your trip takes a left turn, Allianz wants to put it right. 0000187154 00000 n 0000127538 00000 n Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA . Travel insurance with Eurostar is essentially to cover you if you have to cancel your ticket because of ill health etc. Your ContractA ticket that has been issued to you is evidence of a contract between you and the railway operating company whose trains you have the right to use under the contract. 0000169182 00000 n 17. 0000138496 00000 n 0000150980 00000 n 0000224673 00000 n Alternatively, please call our claims department on 020 8603 9643 or, Email: travel.claims@allianz-assistance.co.uk, Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority under registration number is 311909. 22. where claim forms can be obtained immediately via email or by downloading from the site. 0000138835 00000 n Travelling to Switzerland, with Eurostar included in the trip. We have teamed up with Allianz Global Assistance to provide travel insurance About us . 0000118726 00000 n 0000237965 00000 n We will not be responsible for any loss or delay caused as a result of you coming to an incorrect station, joining the wrong train or getting off at the wrong station, unless such loss or delay is due to our negligence or the negligence of our staff or agents. 0000121573 00000 n Thank you. 0000181847 00000 n 0000165069 00000 n If your train has been cancelled or announced as delayed before departure by more than 6o minutes,you canreschedule your trip for another dateorswap your ticket for an e-voucher, which you can use to rebook later in the year or claim a cash refund. Make sure that you have a valid passport with you when you travelYou are also responsible for ensuring that you are in possession of a valid passport(including a valid period before expiry for non-EU citizens)or other valid travel documents when you travel, and that you have obtained all necessary visas or other immigration documents which you need for all countries through which your journey passes. WHERE CAN I FIND OUT MORE ABOUT THE POLICY COVER? 0000258310 00000 n ?,HR If your ticket is defaced or damagedIf a ticket has become spoiled, or tampered with, or altered in any way, or if you have been issued with an electronic ticket and the barcode on the electronic ticket is not readable, then the ticket is not valid for travel. For details on the cancellation of policies, refund requests and queries relating to policy cover please call 0371 200 2457. (lines open 09.00 -17.00 Monday to Friday). Eurostar cancellation, travel delay and baggage insurance is typically suitable for travel customers who . 13. From time to time updates to the app may be issued. Your experience can help others make better choices. If:(a) you fail to comply with any processes and procedures;(b) carrying you would break government laws, regulations or orders, or render you and/or us liable for a penalty, prosecution, or fine;(c) you have refused or failed to present information which a government, enforcement authority or health authority has asked us to provide or review, including a valid health verification, vaccine or other document required by the country you are travelling to; or(d) you have refused or failed to undergo a health or vaccine screening or examination required by a government, enforcement authority or health authority;you may not be allowed to board the train or if you are already on board the Eurostar train service, you may not beallowedto continue your journey on the Eurostar train service. 0000251281 00000 n 0000181308 00000 n All explosives: military shells (including war souvenirs & relics), detonators, smoke cartridges, grenades, mines, explosive military stores, imitation devices, fireworks, flares, pyrotechnics. 0000135369 00000 n Can I cancel and get a refund online? Any person bringing an action under these Conditions of Carriage irrevocably submits to the jurisdiction of the English Courts. 0000174745 00000 n Actually, no. If we do this, we will provide you with replacement tickets or receipts as appropriate. Eurostar International Limited reserves the right to decline to accept orders where, in their sole opinion, they consider a promotion code is invalid for the order being placed. If you wish to cancel the contract during this period, and you purchased your insurance at the same time as your Eurostar. 0000133694 00000 n Any costs of return of items will be borne by the owner. 0000017055 00000 n Relief from Liability for Delay, Exemptions and Connections Tickets. 0000272302 00000 n 0000149501 00000 n The unexpected happens and sometimes it can mean you have to cancel or interrupt your trip. 0000195585 00000 n Yes. 0000175271 00000 n Swords (ceremonial and real).Sword sticks & umbrellas containing a sword blade. 50% of the value of the affected ticket. Audit RequirementsOur staff or agents may retain tickets for audit purposes. 0000139006 00000 n There are conditions and exclusions that apply to individual sections of the policy and general conditions and exclusions that apply to the whole policy. Wi-fi terms and conditions. Get reimbursed for lost, damaged or stolen bags. Depending on the update, you may not be able to use the some or all of the services until you have downloaded the latest version of the app and accepted any new terms. 21. Anything thats inherently dangerous or that could be used to commit an act of violence or threat will not be allowed.If our security teams have any concerns about an item that they believe might represent a risk, Eurostarreserves the right to remove or refuse that item. Eurostar reserves the right to terminate the validity of the promotional code at any time. 0000215468 00000 n This website provides information on Eurostar products and timetables and you will be transferred automatically to your local Eurostar distributor company website to book your requested ticket. 0000131305 00000 n 8. Claim for meals, accommodation and other covered expenses if you experience unexpected delays. if the relevant authorities hold dogs before making a decision on entry). Subject to paragraph 52 and subject as provided in paragraph 47.1 in respect of accompanied luggage and in paragraph 47.2.9 in respect of registered luggage, we are not liable for any loss or damage which you sustain in respect of lost, unclaimed luggage, luggage returned in whole part or other property. call. 5. Additional ServicesThe supply of additional services for groups such as catering shall be by mutual agreement between us and the nominated group leader. You and your travelling companions are strongly advised to take out adequate travel insurance. 2.6 If you use the app to access the services you agree that it is licenced to you on the basis of this agreement and subject to any rules or policies applied by any app store provider or operator from whose site you downloaded the app. 0000209100 00000 n Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 0000205123 00000 n Click here if your service is cancelled and you need further info including how to request a refund. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 0000191155 00000 n FCA authorisation can be checked on the FCA register at. Can I use my compensation e-voucher to buy travel insurance at eurostar.com? If the value of your new booking is greater than the value of your e-voucher, you will need to pay the difference. I purchased their additional cancellation insurance for 9. Our medical emergency team is available 24 hours a day to assist you. If you abuse the e-ticketing systems you may not be permitted to continue to use the e-ticketing systems and home printing functions. Ticket ExchangesTickets may only be changed if the particular fare type allows it and for the same origin and destination stations. There will be interruptions to access to the internet via service when the train passes through tunnels and other features that block the signals to and from the local transmitters and receivers. 2.4 You accept that we may restrict access to specific websites or content genres at our discretion. However, we reserve the right to refuse to issue a replacement ticket where it is reasonable for us to do so: normally this will only occur in the case of suspected fraud or where we consider there may be security implications. Eurostar International Limited cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website. 0000155764 00000 n You agree not to use automated systems or software to extract data from Eurostar International Limiteds website for commercial purposes (screen scraping) and you acknowledge that screen-scraping of Eurostar International Limiteds website is prohibited unless you have in place a written licence agreement with Eurostar International Limited in which Eurostar International Limited grants access to you to Eurostar International Limiteds timetable information for the purpose of price comparison. Simply go toeurostar.comand find the tickets youd like to book. 0000181479 00000 n Data ProtectionEurostar International Limited will retain details provided to us by you in accordance with our privacy policy which is available onwww.eurostar.com. 120 minutes or more. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 0000119413 00000 n 2.3 Access to the service may be blocked, suspended, or terminated immediately at any time without notice and for any reason including, but not limited to, violation of this agreement, actions that may lead to liability for Eurostar , threaten the security of the service, disruption of access to other users or networks, licencing restrictions and violation of applicable laws or regulations. Links to this website shall not be setup without the written consent of Eurostar International Limited. 0000015972 00000 n These conditions and the documents incorporated by annexure or reference are Eurostar InternationalLimiteds Conditions of Carriage, and apply to your use of Eurostar train services. Eurostar International Limited assumes no responsibility whatsoever for the accuracy, timely delivery, security or privacy of any transmission made via the internet involving persons or computers systems beyond its control including credit card or other personal information. Such circumstances shall include, but shall not be limited to severe weather conditions, fire, flood, earthquake, riots, industrial dispute, acts of God, supervening legislation or events which, without the fault of either party, render performance impossible or incapable of satisfactory execution. Service and exchange fees already paid are not refundable. AWP Assistance UK Limited FCA registration number is 311909. C_4fMG_r[p1wxFD.Msnx6qot7+RfI.w[t? Then, when you get to the Checkout page, enter your9 or 16 digite-voucher code and click 'apply'. The insurance only covers additional cost of any extra costs you may incur to . e-vouchers received for a cancelled journey are valid for 12 months from date of issue, and can be used to make a new booking before the expiry date indicated in the email you receive confirming your e-voucher. 0000164166 00000 n 0000225345 00000 n 0000182031 00000 n You will not be entitled to a refund of any carriage charge or any charge for the carriage of registered luggage and we will not be liable to you for any cost, loss, damage or expenses, including but not limited to any direct, indirect or consequential loss or damage as a result of such refusal.GROUP TRAVEL. www.biba.org.uk Tel: 0370 950 1790 Charges/Liability for lost propertyWe may make a reasonable charge for the return of lost or unclaimed luggage or other lost property to the owner, depending upon the type of article and the period during which we have held it before it is claimed. We have no other duty or liability to you. FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved. Travel insurance with Eurostar is essentially to cover you if you have to cancel your ticket because of ill health etc. 29. This is important - if you fail to comply with these processes and procedures, or fail to present the necessary documents,you may not be allowed to board the train, or if you are already on board the Eurostar train service, you may not be allowed to continue your journey on the Eurostar train service. 0000152577 00000 n 6. A 4 fee will apply to all credit card bookings, there will be no fee for debit card bookings. See more. If your cover does not meet your requirements, please contact us within 14 days of receiving your policy confirmation for a refund of your premium. 28. Electronic tickets will be sent to your nominated email address or can be accessed via our website: www.eurostar.com. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 0000264816 00000 n Eurostar: Eurostar cancellation insurance - See 109 traveller reviews, 33 candid photos, and great deals for Paris, France, at Tripadvisor. Coronavirus (COVID-19) - our main priority is the health and wellbeing of our customers and colleagues. DOES IT MATTER WHO I BOOK MY TRAVEL ARRANGEMENTS THROUGH? It's not possible to use an e-voucher towards the cost of an exchange or upgrade. 0000217137 00000 n Budapest to Vienna/Vienna to Salzburg/Salzburg to Munich, Travel to Seattle, Washington from Sacramento. 0000135951 00000 n You dont have to travel before the expiry date, simply make your booking by then. 13. 0000186421 00000 n 0000411247 00000 n By applying for Eurostar tickets using the promotional code, you will be deemed to have read and understood these General Terms and Conditions and agreed to be bound by them. If you are normally confined to a wheelchair but do not declare this at the time of booking and do not reserve a seat in the special areas provided, you may be refused access to the train. If any provision of this agreement is held to be unenforceable, in whole or in part, such holding will not affect the validity of the other provisions of this agreement. Can I change my booking? Important - COVID 19: If you are considering the purchase of a travel insurance policy, please make sure you carefully review the Terms and Conditions as well as any additional information provided, so that you will have a clear understanding of what is covered under the policy and what is not covered.
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