There is no need to see them in person. They take care of everything:lovely, timely,effective and appropriate at a very delicate time. Customer Reviews are not used in the calculation of BBB Rating. Upgrade now. International Association of Better Business Bureaus. Please fill the required details in this form to complete the death certificate. It was apparently only the submission of a complaint to the BBB that finally got this done. Please use your influence to get this company to remove my wife's name from their mass mailings. Neptune Society always strives to provide the utmost in service and customer satisfaction to each family we serve. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The holiday travel season is upon us as many of us make plans to visit family and friends across the country or even around the world. National Cremation takes care of cremation services for veterans. National Cremation Servicealways strives to provide the utmost in service and customer satisfaction to each family we serve. Veterans cremation service: 1 was here. Our large service area reaches ten counties across Washington State and owning our own crematory allows our prices to be the lowest in the state. We knew our mother wanted to be cremated and her ashes scattered in the ocean. This case has been resolved on our end. We value your privacy. This company gets 5 stars because they provided excellent customer service to my family and I. I mostly dealt with Amanda who I cannot recommend enough, and also Raymond! It's never easy to deal with a death of a love one but Amanda was extremely sweet and informative, kept in touch throughout the whole process and any questions, she's answered immediately through email. They have truly put service and dedication back into what those words are meant to be. There is no excuse for poor customer ********************** for the living or the dead. Our Service Area. National Cremation Society always strives to provide the utmost in service and customer satisfaction to each. I wholeheartedly recommend this office of Nat. I recommend their services. Neptune Society always strives to provide the utmost in service and customer satisfaction to each family we serve. The removal of the contact from our database took place on June 17th, 2022. In addition, we own our private crematory so that your loved . Please keep in mind that there are some lists already generated and are out on the field prior to today's date. I then called back many, many times to say, I want a refund, they falsely represented who they were and the follow-through is horrible. BBB Business Profiles may not be reproduced for sales or promotional purposes. I called numerous times and finally receive a voice mail back from *****, saying he is straightening it out (btw that was on 5/27and it is now 7/5). So I've been receiving the runaround for the last 2 months. Her customer service was impecable. They make sure families receive the benefits they deserve. My husband and I purchased a cremation plan and made payments until it was paid off. At CSA, we simplify the cremation process by allowing our families to arrange cremations 100% online. May God bless you and stay healthy. See details. I did leave her an informative email on the spelling of my mother's name. More. Her name is Brenda **. I stress, his father passed **** in another state and this happened a year ago, and we have absolutely no affiliation with nor have we ever solicited services from or contacted National Cremation Society. In a nursing home here in *********** ****. In just a few easy steps, plan and pay for your cremation arrangements. Whether you are looking to plan ahead or are in need of immediate assistance, our experienced & caring professionals are ready to assist you during your time of grieving. Unsubscribe easily. We should not have to through all this trouble to simply cancel a transaction as per the terms of our contract. Trident is known for both its affordability and ease as well as its . David Chandler, Ph.D., writes for the ConsumerAffairs Research team to help consumers make smart purchasing decisions. When you entrust us with your loved ones cremains, we provide flexible options: Hand Delivery The Cremation Society of Americas concierge Hand Delivery service provides an elegant and Email Us: National Cremation Service has fully removed the contact provided by the complainant, as requested. Share or Embed Cremation Society of America's homepage on everywhere. Dealing with a very difficult loss, this group of wonderful people came together and helped my family and I to grieve and mourn in a timely manner with great service and care. The company offers one comprehensive plan without any . They took care of everything. Cremation Society of America made this process very easy. If you want to know the truth, check the postmark on the cancellation letter. We get it! Being a 100% disabled Vietnam Veteran, I'm here to tell you, they could care less about you. Neptune Society spoke with the complainant again to remind the complainant where we stand in regards to her complaint. National Cremation Society has been in contact with the complainant in regards to the resolution of their concerns. Frances is (feminine) and Francis is (male). Today, the word "society" is part of the names of some cremation providers that do simple cremations without services like viewings or memorials. Save money with local coupons for home repair, restaurants, automotive, entertainment and grocery shopping. Available experts can walk you through every step of the process. The amount was $3032.77. Please let them at National Cremation that I truly appreciated their help at tough time. She then charged me $329.00 for a release so the other company could pick the body up. They're the oldest cremation services provider in the United States, and they pride themselves on helping families no matter where they are in the cremation process. Thank You For Choosing CSA In order to process your order, you must complete the following forms: Complete Forms The few negative reviews I read were obvious outliers - people who had other issues completely outside the scope of cremation services. There are times when we need someone else to help and guide us. At Cremation Society of Pennsylvania, we pride ourselves as being lower cost alternative for traditional funeral homes who have cremation and burial expenses out of reach for many families. 6281 Taft St Hollywood FL 33024 (954) 965-1636. It was very unexpected. Neptune Society charges $1,950 for its cremation services. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. National Cremation Society has contacted the complainant to provide confirmation of the removal of the contact that they provided. This is a formal complaint and cease and desist notice against National Cremation Service and any and all of its agents, affiliates, and associated businesses, organizations, and entities of any sort including, but not limited to, the source of their having our information. Direct Cremations include the following: Nobody likes to think about Pre-Planning their cremation. Get Started Our Simple Process Arrange cremation in just 3 easy steps Choose a Package Cremation Society of America. Its location on this page may change next time you visit. Beginning 11/2015 pd up as of 2021. Well the hospital ended up calling them when I told them not to and they came to pick up my mother's body. Patrick ** is the BEST! ConsumerAffairs is not a government agency. Not sure how I return the boxes they sent and get my money back. Since 1981, the Cremation Society of Indiana has provided families in Greater Indianapolis dignified and affordable cremation services. I would highly recommend them. Asked who to pick his remains up. Our operators have many years of experience, all certified by the Cremation Association of North America. I'm not asking for anything I don't deserve. Its too bad you cant just buy the service itself without the merchandise. Get a Refund! Send me my Free copy of the Book The Truth About Cremation, The secrets they don't want you to know. When we put our mother into Hospice Care, we started making arrangements. I have already recommended your company to several people. I received one label to return one box and have been trying for the last month to get that second label. I have been paying $50.00/month since 2017, with a few months of interruption due to COVID-19. Have you also thought about a We at Cremation Society of America are dedicated to providing you with the broadest array of cremains delivery options in the industry. I highly recommend them. On January 18th we purchased a service contract from Neptune Society ******************** for my wife. After going over the contract with my 2 children, it was agreed upon that I would cancel the Bundle:In Loving Memory. We wanted to go through them to the point of several times asking ***** before signing (because he kept mentioning the Richfield affiliate Cremation Society), "we do not want Cremation Society" "we do not want to go to Richfield when we pass" "We want to have the same people we called at Golden Valley when our mother in law passed" "we will get a Neptune card for my family to call when we pass, exactly like mother in law". Mr. ****** does not return my calls . You ruined someone's day and made them terribly sad.I believe the BBB should look into their harmful advertising practices, as I doubt we are the only family receiving mail addressed to our deceased loved one about their own cremations. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Cremation. CSAs all-inclusive Direct Cremation truly simplifies a very challenging process. They told me the date when the ashes would be shipped and the ashes were received on time. I would use their services again. Well guide you through the process. From my initial inquiry several years ago to the moment when service was needed, I received answers to all of my questions, immediate follow-up with documentation, and courteous, caring, and continuous communication. In a nutshell, they tried to pass themselves off as Neptune Society in Golden Valley & instead are Cremation Society of Richfield. Thats why at CSA, we make the process as easy as possible. I thought to try BBB to try to get our refunds, before taking legal action. They kept in contact with me over the phone and also by emails. National Cremation Society always strives to provide the utmost in service and customer satisfaction to each family we serve. Prepaying service: Their locations are usually small retail shops in larger cities, as opposed to full-service funeral homes that can offer spaces for gatherings. Welcome to National Cremation Trusted to help thousands of families with their final needs every year since our founding, over 40 years ago, is your expert provider of immediate-need (time of death) and planned-in-advance cremation services. Cremation Association of North America (CANA) is an International organization of over 3,300 members, composed of cremationists, funeral directors, funeral home operators and owners, cemeterians, industry suppliers and consultants. When I called Cremation Society of America, a very pleasant and warm-hearted person answered the phone. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. National Cremation Service has fully removed the contact provided by the complainant, as requested. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. They took the extra time to ensure that everything was done to my liking and I appreciate the kindness they showed during our interactions. I want to drive down there and drop off their boxes, but since no one answers the phone. The complainant understood, accepted the resolution, and is satisfied. the Cremation Society of Connecticut, not only do we own our own crematory, but it is located in our facility in Windsor and is available for your inspection at any time. I hope you can assist.. Member benefits include professional cremation education, crematory operator certification . Thanks. All Rights Reserved. Thank you, ******* and ***************************. We submitted the cancellation form on January 25th and request a reversal of our credit card payment and a prepaid mailing label to return the merchandise. I want the $499.00 due to me. It was an Amazing job done by Amazing people! Thank you for the review and saying such nice things about Corrine and Amanda! I have called and left 4 messages with no response. We value your privacy. info@cremationsocietyofamerica.com, 2023 Cremation Society of America | All Rights Reserved | Web Marketing by SEM GENIUS. He said he had contacted Corporate and gave me a line that corporate only cuts checks once a month. It was founded in 1973. These mailings cause me a lot of personal pain. We appreciate the kind words and are glad we could provide you with a positive experience! National Cremation & Burial Society always strives to provide the utmost in service and customer satisfaction to each family we serve. Our mother passed away June 17th and both ladies have been in constant contact with me. When we realized what had happened, and how they misrepresented themselves and we never will use them, if this happened to us, what would happen to our family when we passed. At this point I would like all the money that was automatically withdrawn from my Wells Fargo checking account returned to me. Claim this business (954) 965-1636. You Have Many Delivery Options for Cremains, Industry leading Online Arrangement System Cremation Simplified, 24/7 Help of Licensed Funeral Director and/or Cremation Specialist, Obtain required authorizations and permits prior to cremation, Filing of necessary paperwork for Death Certificate, Alert Social Security of Loved Ones passing, Free USPS Priority Mail Express (PME) with tracking information, Pre-Plan for either Near or Distant future, Optional Reliant Travel Protection to provide 100% Peace of Mind, Pay in full or over 12 months interest free. The form need to be completed with accurately with the proper spelling of names and places. We have an agreement in regards to the resolution and the resolution is in progress. I would not recommend this company to anyone! I guess when all you care about is the bottom line, this is what you get. Sincerely, **** And *************************. They Answered all questions, took all calls, responded to all emails. For two years I've received marketing flyers addressed to my deceased mother. Highly recommend!! When my mother passed away, we called and they were there within an hour. We have no idea how they associated his father with our address, as he lived in another state, or why they sent this, but what a terrible thing to receive in the mail. Never got my name wrong and never called my mom my father!!! She explained everything in detail and when questions came up down the road, she was quick to reply with answers. You will be recommended to any one I know who needs your kind of services. I paid by check. Proud to offer Direct Cremation Services in all South Florida counties including the cities of Miami, Hollywood, Fort Lauderdale, and West Palm Beach. 7 complaints closed in the last 12 months. He was highly professional and thorough. One Low Price $995 Cremation Service At CSA, we specialize in making Cremations easier and affordable. God Bless you all and thank you. I have called their local office (727 area code) their 800 number and had been assured this would stop but yesterday I received the third solicitation in 6 months. National Cremation Society always strives to provide the utmost in service and customer satisfaction to each family we serve. The Cremation Society of America was fantastic. National Cremation & Burial Society always strives to provide the utmost in service and customer satisfaction to each family we serve. We have caller ID, callnotes, voicemail, and NO, you LIARS, our voicemail box is NOT "full" as you FALSELY report to the BBB. I was told, Again that I should have called them first. The complainant understood and is satisfied. Mr. ***** said I would need to write a note stating I wanted to cancel the Bundle. cremation society of va. 18.3 Miles Away $65 off pest control initial treatments priority pest services - peninsula 18.8 Miles Away $49.99 for the works bowditch ford quick lane 19.9 Miles Away $5 0ff food order over $30 twisted crab newport news 20.7 Miles Away Guess what's in the mail today? Since we have been forced to submit a dispute with our credit card company and they are now investigating the matter. They even helped me to know what to tell my family when it's my time to be cared for. The service I received was and continues to be simply exemplary. It was some time later I remembered about the cremation p!an. John ** of National Cremation and Burial Society was very patient with me during the processing of my wife's body. Also, this approach eliminates. I had an appointment to pick up my mother's remains, but when I arrived Marianne seemed surprised and was visibly annoyed I was there. Let me start out by saying it's very difficult emotionally to lose someone you love especially when it comes to your own mother. There was no answer nor a returned call and National Cremation Service could not leave a voice message due to a full mailbox. I would not want my loved ones going through what I am now at a stressful time of our passing. Receive consistent support through our daily email to help you cope, heal, and grieve. The National Cremation Society has helped over 160,000 families honor their loved ones. cremations starting at $795 penn. This profile is powered by Birdeye. This includes professional services, transportation, refrigeration and a container. Thank you to National Cremation and Burial Society and Mr. John **. It is now almost five months later no label, no money Just cant get anywhere. BBB is here to help. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. But to me and my family, she is "Amazing" Amanda. The Erickson family would like to thank all the folks at Cremation Society of America and especially Amanda and Corinne for their professionalism and their deepest care with our mom. Thank you so much for all your help! It was founded in 1973. 140 customer reviews of Cremation Society of America. We had to email and talk to numerous Neptune representatives without any action. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. During a difficult time Amanda and Corrine guided us step by step in making final arrangements when my brother-in-law passed away unexpectedly. I have emailed and called and was assured this wouldn't happen again. However, it should not have taken 2 months to process a simple cancellation of this service and the return of the merchandise. All-in-all, I was very pleased with my experience. Prompt service, especially from the Katy, Texas office rep whom I spoke to and who helped me and my wife get our service contracts put together. Thanks again to National cremation and Mr ** for making a very difficult situation absolutely as positive is it could be! When I first called Terry answered and she was very friendly and I decided that I would go with this company. Our caring staff and industry leading online arrangement process, Cremation Simplified, allows you to plan your cremation in only 15 minutes! Burial service: Welcome to Cremation Society of America's homepage with . Directions Advertisement. Enjoy reading our tips and recommendations. Cremation Coupon & Promo Codes 0 Offers Available When you buy through links on RetailMeNot we may earn a commission. At CSA, we specialize in making Cremations easier and affordable. Amanda was kind, her communications were sensitive and always on point. Call 844-682-6800 24 hours a day, 7 days a week to speak to one of our . We are confirming that as of today the information hasbeen immediately removed from our database and any future mail-outs lists generated moving forward. The complainant has accepted the resolution. Get reviews, hours, directions, coupons and more for Cremation Service - Cremation Society of America at 6281 Taft St, Hollywood, FL 33024. Both of these ladies did an amazing job. Note that complaint text that is displayed might not represent all complaints filed with BBB. Plenty of time to update your marketing lists. We bind, break, and destroy all of their ill will, evil intents, and antics in the Name of *********************** and by the Power and Authority of the Blood of ***********************. The National Cremation Society has helped over 160,000 families honor their loved ones. View all of flipbooks from Cremation Society of America. Check the company website for a full list of locations that offer burial services. Sincerely, Kathryn. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. It was due to my error and wanted to correct mistake. National Cremation Society has contacted the complainant again via phone today June 28th, 2022 at 3:30 pm EST to resolve his concern and to provide confirmation of the removal of the contact. Never let any company tell you that you arent entitled to a refund for any reason. The next day June 4th I went to the funeral home to discuss the arrangements with **** at ***************************. She called the cremation service in my presence they we very rude and not compassionate nor sympathetic at all quite rude and I felt scolded as a child. He went the extra mile with some logistics I requested and followed through thoroughly. This is a cease and desist notification. She passed three years ago. Lock in our low prices today and pay over 12 months. My husband passed away June 3 2022. I called Terry and she said, yet again, that they had picked up my father's body. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. When I called to ask questions they were helpful and professional. The Cremation Society of America says direct cremation allows the deceased person to be cremated in a simple container or vessel instead of a pricey casket. The Pricing was extremely reasonable. Called 248-731-4575 on April 18th to notify them that the last two digits of social security number were missing. Unsolicited, we just received a postal mailer from them advertising their cremation services, with our address on it, but addressed to the name of my partner's deceased father, who passed **** a year ago. She wasn't friendly at all, nor was the receptionist. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Neptune Society always strives to provide the utmost in service and customer satisfaction to each family we serve. The counties we serve are: Clark, Cowlitz, King, Kitsap, Lewis, Mason, Pierce, Snohomish, Skagit and Thurston. From the first I was pointing out the contract number and the number on the wallet card were different. The refund has been honored and provided back to the complainant. On Jan. 21, 2022, I canceled my burial contract with National Cremation Society, in writing and delivered it to the Oviedo office in person. Affordable compared to others. There has been NO call from them and NO record of any calls from them.
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