If you received this kind of feedback, report it to Vinted immediately. Currently I bought shorts described as very good. No phone number-you message them. Vinted has a rating of 1.35 stars from 373 reviews, indicating that most customers are generally dissatisfied with their purchases. Some sellers take a long time to reply or respond to offers or never do. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Positive reviews (last 12 months): 5.9%. Now, is this legal/safe/doable, concerning that the "agreement" will take place outside the realm of Vinted, or am I setting myself up for getting scammed by a buyer? It's not just what customers say but how they feel about their experience that really matters. I'm new to vinted and i need some help. Home Depot: If an item you bought at Home Depot goes on sale or a competitor has a lower price, you can contact customer service to get a partial refund up to 90 days from the date of purchase . 01/10/2022 18:50. Tell them what the problem is. With Vinted you get amazing deals while you de-clutter your closet! Reviewers complaining about Vinted most frequently mention customer service, buyer protection, and phone number problems. Many messages and emails but standard responses. Though it will affect your completion rate. Came with 4 pulls/snags-a few big! People will make very low offers, though; you can always decline or counter. Hope you $#*! I contacted seller and asked for half of my loss she refused and said she sent vinted a photo showing ring in pack before she posted it. On the Vinted forum it looks like lots of people have had the same problem and are basically just told by vinted "that's the policy". If i want to send the item back, because the size was not as described by seller. and our Tip for consumers:They do not understand English and will constantly block every item or any contact you have with buyers. I have been selling and buying since Oct 2021 from Alberta Canada. Buyers seem mostly satisfied. Can I reimburse him partially through PayPal, close the dispute, and that would be that? I'm not going to name her and I do believe it was an oversight because she's got 400 off reviews and they're almost all 4 stars. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The biggest one is that customer service is not great! I understand this may not be as it could encourage unscrupulous buyers to abuse and get it cheaper. OneShop is a great tool to help your reselling business succeed. The refund includes: the price of the item (s) returned/cancelled; If you are the customer, in order to return the product to the seller, you must carry out these actions within 48 hours after you have collected the product: - click on "I have a problem" in the seller's conversation. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. On Poshmark all items over $500 are automatically sent to a Posh center to be authenticated before its sent to you. Ie. Today; 06.11 the buyer has been refunded for the 15 bundle but Vinted refuse to refund me because I chose the 'custom delivery' option. Cookie Notice They then only gave me 2 days to collect my parcel/raise issues before they close the case. Vinted refused, despite UK law stating that they have to receive returns from online orders if they're done up to 14 days after the goods are bought. . Hope you $#*! Got hassled, annoyed, cheated out of sales and not paid, Avoid. Then, Vinted refused to refund me instead they paid my money to the seller. I know Vinted doesn't allow partial refunds, so I assume you have to return the whole lot (on your own expense unfortunately) in order to receive a full refund Selling is simple. Vinted have a returns policy that the buyer always pays for return shipping, even if the item is clearly damaged/not as described/not what was ordered etc. The issue here is that someone forgot to use a discount code, and I want to apply the discount. There's no direct way to give a partial refund. You have 180 days in which to do this by following these steps. So how does one actually issue a partial refund? I have a technical question concerning the procedure of canceling an order / posing a complaint. They should be closed/shut down for violating human rights! The reason why i used vinted is just to sell some clothes i don't need and also some fantasy jeweleries, ok until now it's fine but one day i sold my shoes of brand Hogan i bought 320 for only 80 after 3 uses, the buyer takes a pen and he drew on it to open a fake claim, so vinted refunded him and he kept the shoes. You need to do your homework when asking questions to a seller. Thanks to customer feedback, you can ensure that your customers will stay with you, be loyal to your brand, and, consequently, spread positive word-of-mouth for you. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Now to my issues. someone help me please! I normally use Royal Mail 2nd Class Signed For, and I go for the custom option on Vinted as I do not own a printer. First time I'm not complaining about the courier or the seller but vinted the transaction website. One was "very accommodating" IE probably doled out a partial refund to pay the asshole off because of feedback extortion. - and to do so within next 24hours. If/when it doesn't arrive, you have 2 days in which to request a refund. ago More posts you may like r/discogs 2 mo. Heroine is a trademark of Grailed, Inc. eBay is a trademark of eBay, Inc. Facebook is a trademark of Facebook, Inc. Facebook Marketplace is a trademark of Facebook, Inc. OneShop is not endorsed, certified, or affiliated by List Perfectly, Vendoo, mercariBOT, ResellKit, SellerInsight, PrimeLister, Cross List It, Hammoq, ListingJoy, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, or Etsy. Never again. Remember that customer feedback is everywhere and the strongest force to attract customers is good reviews! To better understand this star-based feedback, here's whatthe meaning is behind each number rating: Another way to gather feedback is through Vinted automatic feedback. Putting your customers in the center of your business and treating their feedback as valuable insights to help improve your business more is the key to winning more customers. Sold exact bag on Poshmark with no probleml had 2 sizesexact oppositeextremely happy buyersomeone at vinted is probably walking around with my bag ($500). The reason why i used vinted is just to sell some clothes i don't need and also some fantasy jeweleries, ok until now it's fine but one day i sold my shoes of brand Hogan i bought 320 for only 80 after 3 uses, the buyer takes a pen and he drew on it to open a fake claim, so vinted refunded him and he kept the shoes. It all comes down to providing a stress-free shopping experience and good quality products. Tip for consumers:Dont use the buyer protection offers no protection! He doesn't want to return it, he just wants a few dollars. Confused but not that bothered I offered them to return it if they wanted. If the buyer or the seller raises a complaint, no automatic positive feedback will be generated - only the buyer can leave feedback manually. I started using Vinted to sell my things to raise money to pay my attorneys. Agreeing with the buyer, we struck a deal for me to refund a partial amount of the item's value via an external channel to Vinted (PayPal). Quality 36. Without buyers, there would be no reason to sell on Vinted, which is why customer feedback matters the most on the platform. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Vinted UK ranks 66th among Used Clothing sites. Buyer got compensated, and vinted just sent me messages fobbing me off saying I packaged it incorrectly.ive followed all packaging standards adequately, had 30+ transactions without problems. Vinted use Evri as a delivery service and allow them 21 working days to get your parcel to you. Go down to the Refund total on the right and enter a manual number. I would accept the item at a reduced price (ie a partial refund). Partial refund definition: A refund is a sum of money which is returned to you, for example because you have paid. It's not a safe app for selling at all. NO SUPPORT FOR SELLERS REMINDS ME WHY I LEFT EBAY. and our Ie. I think the recommended way to do it is to create a new custom offer for a new order (eg. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. With Vinted you get amazing deals while you de-clutter your closet! Sold item and got feedback and got my money on my account and now after few days she wants to return item is this possible? Outstanding seller. Here are insights on how Vinted Feedback works, why your customer feedback matters, and some tips on handling feedback from Vinted in the best way possible! You'll get notifications about favourites or purchases, and all the info you need in one place. I have sold one thing on Vinted without any problems. I bought ECCO shoes from JASMINE Robb, Crawley. Seller refuses to pay for return shipping and wants the item back! Don't risk it. Below lowest customer service! Vinted has collected 111 reviews with an average score of 1.33 . The customer loves the item and is looking forward to their next purchase with you! Tip for consumers:Avoid it at all costs!! Their buyer's protection which buyers pay extra is fake. AVOID VINTED, I used it for a long time with no issues and now with a 5 star rating they are not releasing my money, I complained regarding a pathetic and scamming buyer with alot of negative feedback from ofher sellers, but still they side to that scamming seller. Imagine being bullied on the app, being called pathetic and cheap for returning a dress, reporting it to vinted and they declare that as long as another user doesn't use profanity language you should just ignore it. On Poshmark all items over $500 are automatically sent to a Posh center to be authenticated before its sent to you. If it's something beyond your control, like a delay in shipping when you send it on time, you may say so, but do it professionally. How do we recoup overcharged final value fee's from Ebay. (UK). Ready to get started? I just think she can't take any criticism. I am listing things very, very reasonably, as I am getting closer to move date. DO NOT TRUST THIS SITE. 3 stars - Neutral. How i can be sure what i buy is authentique and not fake? Can you imagine the cost of both our our time, the couriers and vinted's. We will try to find the right answer to this particular crossword clue. She then left critical feedback, sent abusive messages and reported me. I won't buy from vinted again, wish I had read reviews first. We have 1 possible answer in our database. If you have a problem, they will never fix it nor listen to you. No customer service, had been using vinted regularly without issues until a buyer recieved a parcel that had clearly been run over and mishandled, items were missing from the bag. The answers have been arranged depending on the number of characters so that they're easy to find. In comparison, Vinted can also give automatic negative feedback to buyers who manually cancel their orders the second time. Here are the possible solutions for "Partial refund" clue. Backed by the National Science Foundation, Vinted Fraudulently marked my item as delivered. They need to force the seller to pay return shipping when an item is damaged. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you're offered a partial refund, you can accept it, request a different amount, or suggest another solution, such as returning the item for a refund. The concept is amazing and if you are lucky enough for everything to run smoothly, all is good. I wanted to keep the one good item so I said to the seller I would try to get the stains out of the one item (and throw the item with a hole in in the bin). Tip for consumers:Don't use them, if your order gets lost, vinted won't refund you. They send you robotic messages with a cs sender's name! People will make very low offers, though; you can always decline or counter. paypal would be my suggestion. What can I / the seller do? Many messages and emails but standard responses. Sorry, this post was deleted by the person who originally posted it. I reported this within 20 mins of receiving it so they put money on hold 2 days later released money to the seller said I had not report incident within time limit. Privacy Policy. If you contact them, they just say they can't do anything. If you're a business owner, you should know that customer feedback is not always positive. Cookie Notice It's not a safe app for selling at all. After this time Vinted got in touch to say I needed to resubmit the form because my signature wasn't clear enough (?) You'll get notifications about favorites or purchases, and all the info you need in one place. Why pay compulsory insurance on an item that was delivered to a random warehouse by Evri and then be told its been delivered there is nothing we can do about it? Today's marketing is heavily based on people's experiences with products, services, and brands. Customers are not happy or unhappy with their purchase, but there are areas you can improve on. The system is flawed - it will automatically upload the tracking number to the listing, but then it will glitch and drop the tracking number so it looks like you haven't posted the item. Service 151. However, in these . Vinted lets the seller pay you a partial refund via Venmo which is good. ago Opinions on asking for shipping cost reimbursement when returning a purchase? Besides, you may use your Vinted Feedback to help source your next top-selling product, manage customer satisfaction, and ultimately - make more sales! What is refunded? OneShop provides the most polished automation experience for selling on marketplaces and is not only limited to automation. No phone to call says everything. Oh and you can't block someone who's abusive until they get their parcel back despite it being in transition. The item did not arrive. Otherwise things are going pretty good. But fear not! You may use your customer feedback to see which products are selling well and improve the listing of the products with low feedback. Tip for consumers:Dont use the buyer protection offers no protection! To process a refund for a transaction paid using Depop Payments: Log in to your Depop account; Tap then All Sold Items; Choose the transaction you'd like to refund, then tap Refund; For a full refund, select the Full refund tab; To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to . Sold item and got feedback and got my money on my account and now after few days she wants to return item is this possible? When I read the FAQs and terms of service all I seem to find is that a buyer can receive a total refund, or send back their items. Advertisement. With OneShop, you can easily create a draft and cross list it to multiple marketplaces to make more sales outside Vinted. Step 2: Select the star rating, add a comment, and click the Submit to post your feedback. Is it reasonable to expect a company to take almost a month to get an item to you within the UK? Vinted has a rating of 1.35 stars from 373 reviews, indicating that most customers are generally dissatisfied with their purchases. One community, thousands of brands, and a whole lot of second-hand style. This button will only appear once the order is completed. If you've been selling for a while now, you might have already encountered an unhappy customer who may leave unfair feedback on your account. However, as I understand it, I would have to pay return postage costs and would therefore be out of pocket with no item. I am stuck paying $4.15 to send it back! A negative point is the long time between a sale and the money in your bank, Wallapop works better with that and PayPal is allowed. Buyers seem mostly satisfied. It was last seen in British quick crossword. I am listing things very, very reasonably, as I am getting closer to move date. Respond to the unfair feedback and share your point of view. Request additional pictures too. You can improve the product images and take photos in a well-lit area to ensure that it will capture the natural color of your items. Listed on Mar 22, 2023 Unofficial subreddit to discuss Vinted, an online marketplace for secondhand clothing. Another seller sold me a few items with stains. They will not protect you and the people are rude and trying to make this place a 1 online shop in which they can abuse you on your own money and time. They won't be shut unless someone whose been a victim made a strong move. However the moment you have any issues the customer service generates an automatic reply and no empathy is given or real solution to your problem. fiery_mergoat 2 yr. ago Ok thank you I'll do that :) Natters_ 2 yr. ago I know this post is a bit old now so you have probably figured it out. it may be picked daily themed crossword There doesn't seem to be as much turnover of higher value stuff though. 1-2 stars - Unhappy customers. Source: MeetFrank. Most of my buying experience has been good! The soles and heels were like sponge. Products used:No didn't get no help from vinted. To protect herself, the woman paid the buyer protection fee via PayPal in addition to the item price and shipping costs. - Users without a photograph. Find the payment in question from the list of transactions. and our Never again. More likely than not you will get a return request label. Now I'm 30 down and NO GOODS RECIEVED BACK. Despite having all screenshots and proof, Vinted will not refund you and will uphold negative feedback. Burak Burak. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I've been using it since the start of the year (no new clothing . I want to sell clothes, also small pieces of furniture, ornaments will i need to be on morethan one site of vinted? Putting your customers at the center of your business is the key to running a successful business. Launched in 2008 in Lithuania, Vinted now operates in over 30 countries, employs over 1000 people, and has over 45 million members. In fact, most of the time, it's not! To the message to provide the address for item authentication, they reply with automated messages. Contact vinted? Vinted, in my experience, is just full of these holier than thou types. I contacted seller and asked for half of my loss she refused and said she sent vinted a photo showing ring in pack before she posted it. Are partial refunds possible? If you find the item is not real simply let CS know under the accepting. Tip for consumers:Make sure buyers have photos. - send you images of the product details that are not right. Here's how it works. She can't cancel after you've already shipped it, and if she cancels before you ship it, then you just keep it and nothing happens :P, You need to report them to IRS or www.ic3.gov because they're jeopardizing your identity. Betweentheminds 3 mo. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I am stuck paying $4.15 to send it back! Therefore, sellers should focus on providing the best customer experience at every touchpoint and make more customers stay loyal to your brand! Buyer got compensated, and vinted just sent me messages fobbing me off saying I packaged it incorrectly.ive followed all packaging standards adequately, had 30+ transactions without problems. It does not speak much about a "partial refund", so I am not sure about the validity of this solution as something reliable. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. Looking back at sellers listing, the stain is visible (only if you are looking for it) and it is not mentioned in the description text - which I understand is against vinted policy. Screenshot of Vinted.com's homepage. Customer insights will help you understand customers and their needs more deeply. Only feedback left by your buyers or through Vinted's automatic feedback affects your overall star rating. Ships from The Netherlands. We're here to help! I wrote a review on trust pilot and it got taken down by vinted manually lol -date, weight info is on proof of postage alongside receivers address, post code, Vinted allowed someone to send me counterfeit Dior trainers and refused to refund me or even so much as remember the seller they still let it happen they don't care about customer service and good luck getting hold of them with no contact number complete scum of a company, Tip for consumers:Beware of scammers and people selling counterfeit thats all it full of and customer service dont care if you get robbed. No phone to call says everything. 10/03/2022 20:38. Feedback is essential in Vinted, as it helps build trust among the community. 99 shipping. ago I add something again, recently i tried to sell a necklace branded but vinted teams know nothing about brands, they accuse that the necklace is fake without no any information at all and blocked my account, i have screenshot to prove you that if you can read french language. Avoid at all costs. After this time Vinted got in touch to say I needed to resubmit the form because my signature wasn't clear enough (?) I want to sell clothes, also small pieces of furniture, ornaments will i need to be on morethan one site of vinted? They said if I give a partial refund they are happy to keep it. Products used:I sold my items on the site. Robot replies unless you keep pushing. No customer service, had been using vinted regularly without issues until a buyer recieved a parcel that had clearly been run over and mishandled, items were missing from the bag. Best to buy elsewhere - Ebay gives buyers much better protection!! Hi everyone, you're lucky to come across this article because if you might be a potential seller this article save you from many problems with vinted. How do u ship items? Don't risk it. What Im basically asking for is what remedies the seller is able to facilitate via vinted, so I can negotiate. For more information, please see our With an online market like Vinted, you aren't limited in the same way. DISGRACEFUL. Customer service is absolutely shocking. Hello everyone! The system is flawed - it will automatically upload the tracking number to the listing, but then it will glitch and drop the tracking number so it looks like you haven't posted the item. I won't be using them again which is a shame as the upload and send parcel was very good. If you've paid with a credit card, you could also be covered by Section 75 of the Consumer Credit Act 1974. This seller said she would send me something else for free if I could fine one. Sell clothes you don't need to someone who'll love them. Customer service is appalling and they are effectively allowing people to lose money. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Customer feedback is what drives businesses. I have a few buyers that have been unsatisfied with their low cost purchases and want to return them. : - Users with strange names or with a lot of numbers. My friend bought a few things and the seller sent her extras for free. How to accept a return. While these unhappy campers may discourage potential buyers, here are two things you can do to turn the unfair feedback into a positive one: While receiving negative feedback is entirely normal, any inappropriate comments with harassment or offensive remarks can be reported directly on Vinted. I sold an item and the buyer said it was damaged by shipping, so he wanted a small amount as a partial refund. STAY AWAY. Vinted is an unfair online selling company that do not deserve any stars at all. I cant seem to find an issue to refund them; the money is still in my balance. It happened twice now. As long as you ship using the vinted label, you're guaranteed to be fine. This can be done through the Vinted app or email; both methods are easy and effective ways of gathering customer input. She said she was happy to give a partial refund if I knew how. Is it reasonable to expect a company to take almost a month to get an item to you within the UK? - Users who sell luxury products at very low prices. They won't pay for return shipping even if seller misrepresented the item! Vinted is nothing short of a set of scamming individuals who scam people out of their money can we use the free boxes from usps? Your feedback is one of the most reliable pieces of information you may use further in business decisions. They do not have an authenticity team however they INSIST your item is fake and block your account. Here's how it works. I am now well out of pocket. Read 2 more reviews about Vinted. Click the order that you want to refund. Below lowest customer service! My customer base seems to be mostly out of Quebec. How do u ship items? - Users who ask a lot of questions. Privacy Policy. OneShop now allows sellers to schedule a listing in advance (up to a week) and have it listed at the right time to reach out to more customers. One community, thousands of brands, and a whole lot of second-hand style. | Meaning, pronunciation, translations and examples Vinted Feedback is a way for customers to provide feedback on their experience with your business. Just send it back and all your money if refunded. Today's crossword puzzle clue is a quick one: Partial refund. We are moving soon, I have sold over 300 items. Privacy Policy. If you find the item is not real simply let CS know under the accepting. Vinted is great for selling if you either turnover a lot of stuff quickly or you don't mind it hanging around - you don't have the eBay risk of selling it too low and having to go through with the sale. DON'T BE SUCKED IN BY THEM, If you leave a negative review the seller does the same, it seems to be back to 20 years ago when on ebay sellers would leave a negative fb out of spite if they got it. Sold for $80 as it was from 2008. Cookie Notice Really awful company. To do this, simply follow the steps below: Vinted will take a look and will try to help resolve the problem. Well you can't. Prom season is here, and you deserve to look and feel amazing for your big party! I have sold one thing on Vinted without any problems. You should pay for return shipping, unless the seller agrees otherwise. Returns 121. If you paid with a Visa debit, credit or pre-paid card, a chargeback is an option.
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