So - that being said - one fear of selling our basketball tickets here on Stubhub is that someone would turnaround and resell them AND that person WOULD list the actual seat #'s. Seems like nothing but questions on this site with no answers. We value your privacy. Customer service all the way to your seat, 2000-2022 StubHub. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. When that happens, you're guaranteed a full . You can always deliver before this date. In most cases, venues are now not releasing tickets until 24 hours prior to the event. Listings are removed without notice and transactions get cancelled due to Stubhubs failure to repair their barcode integration with the MLB. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Many or all of the products here are from our partners that compensate us. The event is tonight. With this same logic I could be charged a fee for sleeping for more than 3 hours. I know to check venue ticketing at first and if it's sold out I'll go resale market. No. Stubhub NEVER processed a refund and NEVER provided an account credit. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. so i bought a ticket over 3 weeks ago to see metallica in november and i still havent received my ticket. Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. I felt the need to say this because I almost spent needless amounts of heavy money because of the anxiety these reviews provided. Re: Tickets wont arrive until concert date. They have nothing to do with it. Instead of paying sellers 5-7 business days after the tickets sold, they were paying sellers 5-8 business days after the event. Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. by the end of the day on your order's expected arrival date. until the fall, she was told by StubHub that she would not . If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. How is that they don't accept refunds, but you also aren't guaranteed tickets? As you might expect, StubHub charges a fee for its services. To check your expected delivery date, look at the 'Ready' date in the order details. Copyright 2023 Consumers Unified LLC. Some teams, venues, or artists put delivery delays. The Cure is set to play Fiddler's Green Amphitheatre on June 6 as part of its 30-date tour. We are changing the way you register and sign-in to the StubHub Community. Some venues, artists, and teams don't release tickets until a couple days before an event. I was on hold with customer service for two and a half hours . I found the tickets for 153 on the website, when I paid for the tickets the price was 153, and as soon as I entered my card details and confirmed the order I got an email that I had paid for the order in the amount of $345.81. It is not in a seller's best interest to cause issues for a buyer at the same time. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. This company is horrible and they DO NOT care about their customers. This happens when the primary ticket company doesn't release the tickets to the original buyer for a while. Provide the information they might require. We are told NOT to resell our season tickets (which is BS) or, if caught, lose not only that game, but the rest of the season of tickets -AND all future rights to season tickets. It may be close to the event due to ticket delivery delays. We can't ask them to send tickets earlier than the date in your order details. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. All rights reserved. Also, as Stubhub changed their policies to pay sellers after the event their is no incentive to deliver the seats early. Published on Aug. 24, 2022. Stubhub is a marketplace. But in either scenario, it pays to explore other options, too. That way there are no issues but additionally, so they can get paid. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. Explain your case the best you can. No. Help us improve this article with your feedback. My friends have had no issues using this as well. We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. They (mlb) use this barcode system . Sorry for the confusion. Were all stressed! Not a very cool market price wise but sometimes it's worth the artist and experience. Any answers or advice is much appreciated. and we would be screwed. I knew that Stubhub is a resale company, and that I could get tickets at an inflated price. Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. I purchased 3 pit tickets totaling 530 dollars. Get buying tips about Ticket Websites delivered to your inbox. Sure you have guarantee against fraud, but that's not the point. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. Re: Tickets wont arrive until concert date. Dealing with the same issue here but these were a Christmas gift and I wont be in the same state as the concert! I called an hour before the concert to learn that my tickets were unavailable. We have not reviewed all available products or offers. Use of this website signifies your agreement to our, Understanding your order's delivery status. If you're using thewrong credit or debit card, it could be costing you serious money. Copyright, Trademark and Patent Information. It would have cost me 1300 for the same ones had I waited any longer. Or, you might use StubHub to try to score tickets to an otherwise sold-out event. If there are problems, our FanProtect Guarantee really has our fans back as we want you at the event you bought for. MLB is partnered up with Stubhub's and is fully integrated with them. i know there is still time but after looking at this sub my confidence is low. Why does it out that date if closer to 24 hours? Not getting your tickets until the day of the event has become more common with venues. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Yes At 11:49am California time, tickets were available using the Live Nation . They gave the tickets as a surprise Christmas present to their 14- and 12-year-old girls. Not getting your tickets until the day of the event has . They said they would provide a refund and small account credit. We can't ask them to send tickets earlier than the date in your order details. This is why we do not list the specific seat #'s on our listings. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. I've been on the phone with them 4 times now to get things resolved. Sorry we couldn't be helpful. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Sorry we couldn't be helpful. Ticket was sold and then canceled in this 3 hour period. It's looks like pure scam. Cookie Notice Do I need to worry that theyre trying to see if they can get more for them elsewhere and that they might back out of the transaction, or is there a valid reason they might be doing this that Im missing? Also, who has a printer sitting around in the room when they travel? That also means if you are a buyer and the seller never forwards their tickets, you are out of luck. I was told it would be taken care of and that I did not need to do anything. I was unable to get tickets through Ticketmaster as it had sold out. ARLINGTON, Texas With Aaron Judge or without him (at least for a couple more days), the Yankees need to start putting up a few runs more than a once . Apparently sometimes it's out of their control. I got an email from StubHub two days before XMAS (ho ho ho ho indeed) telling me they didn't have the tickets. A day later, I see a charge for $495 to my credit card from Stubhub. What Types of Homeowners Insurance Policies Are Available? My tickets for sale have other benefits that I can't put in listing. They will do everything in their power just to take your money and then say "you agreed to our terms" - I listed tickets for sale that apparently sold, yet I didn't receive any notifications about this; I just assumed that the tickets had never sold. Unsubscribe at any time. same here. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good The event is today and I still don't have my tickets Print. The Stubhub site indicated the tickets would be available by December 29th as a mobile transfer, a method commonly used these days. I bought Hamilton Chicago tickets for a show almost a full year later. That means when you buy or sell tickets, they are only the intermediary. I understand you offer guarantee, but I want to make sure I can actually get into the show. Hell they got there money so send the tickets. Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. I am listing mobile Yankees tickets from Ticketmaster. And if you're buying tickets, look at various sites to see which one has the best price. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You may not get them until just before that date. Is this just an excuse to try and scam that they can't send right away? "Stubhub is saying they cannot refund buyers because sellers . Waiting till the day of is bull****. They are not a reputable company and will not help or rectify their mistakes. Though the delays are tough, we still need to give our sellers the additional time as it is out of their control and the estimated delivery date was agreed to when the purchase was made. Once we got into the venue we were told we had no seats that it was general admission. All Rights Reserved. I am in the same boat. After the switch, you will enter the email address you use to access the community in order to reset your password. Wtf.. Had a couple tickets up on StubHub for a couple weeks. I told him repeatedly that I never got an email and he couldn't do anything, I asked to be transferred to a supervisor, and was to Scott who also told me it was my fault for not responding to an email I NEVER RECEIVED! Here's what you need to know. How do I sell tickets that have a delivery day on Ticketmaster? I sold tickets to a concert New edition, I delivered tickets and completed sales in 24 hours, the concert was on 3/30/23, the next day in My email pops up another sale saying I have sold the same 4 tickets, I call StubHub speak to someone to tell them this was happening, I said I was going to shut my account down, I was told by customer service that would not be paid if that happen and he would escalate to tier 2 to see why this happened I asked if I could cancel or delete I was told no. Customer service all the way to your seat, 2000-2022 StubHub. Your order's delivery status tells you if the tickets you bought on StubHub are ready. How do I know I can trust these reviews about StubHub? Click here to read our full review for free and apply in just 2 minutes. This company will not make things right, do not use this site. A link has directed you to this review. Yes Apple Wallet Tickets Not Tranferrable????? StubHub is an eBay company that began selling and reselling event tickets in 2000. @captain-janeway - There could be several reasons as to why; some already being mentioned. In most cases, tickets arent issued until 24 hours before the event. I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. Sign up to receive our free weekly newsletter. @captain-janeway - Truly, delivery or any issueis rare with the tickets you buy from us. So I almost bought horrendously inflated nosebleeds backups through ticketmaster. i have enough stress in my life as is, just want to sort this out and be done with stubhub. Sometimes, StubHub only allows hard stock ticket sales. You will enter your community username and new password and done! This is based on when the seller told us they'd have the tickets. For more information, please see our I'm with this person. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Andy and Christy Carter paid $500 a ticket back in November on StubHub for tickets to Taylor Swift's Friday night show at Mercedes Benz Stadium. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Make sure to ask the customer service agent to send you an email confirming your refund approval. Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. I was told that my payment will be on in 24 hours on 4/10/23, the next day I did not get payment. Review your order's ticket type and what its current status means (see below) Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. OP the seller has until the "ready by" date. Dial +1 (866) 788-2482. I said I sold my tickets already. The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). Unsubscribe easily. It is true we may not be able to replace your order as replacements do need to meet certain guidelines (availability, quantity, price, etc.) Hopped on a 3 hour flight without service and in that time period Stubhub double charged me the seller for ticket sale that occurred over this 3 hour period. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Again, I did everything right. 3/31/23 I called back again because 2 more set of the same tickets came in saying you have sold your tickets, I called again to ask why this is happening. Make sure to check back with StubHub often, as you'll be able to find any and all of the events that you're looking for! Their customer service isn't much help either. You're protected if events are canceled. I went on to lose both my original ticket value AND the charge to my account. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Im in the same situation, How did this get resolved did you receive your tickets or a refund? For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. So sorry again for the concerns! If you fall into that camp, then you may be the type who budgets for concerts and sporting events. You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. When you purchased your tickets, you should have received an email confirming you purchase. Scan this QR code to download the app now. Support does not answer, there is no cancellation\refund option on the order page. Not sure how this malicious tactic is seen as legal. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. We are changing the way you register and sign-in to the StubHub Community. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. Did you get the refund? I recently purchased some tickets for a concert next week, but it says that the seller wont have the tickets ready to send until the day of the concert. The Ascent does not cover all offers on the market. If you will get credit or a full refund on your original payment method. Privacy Policy. StubHub will deduct a fee from tickets you manage to sell through its site. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. Wait for a StubHub representative to reach you. Why would seller unnecessarily delay ticket delive Do not have physical tickets from 'Welcome to Rockville' Fest 2023 to ship yet, but sale is already completed, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat.
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