why is my finish line order still processing

I reply "ok then i don't want your shoelace so get me another pair of shoes." An authorization to charge results in a pending transaction or hold on your account for the amount of the order. Do not shop here. Your debit or credit card will be charged once your order has shipped. Remember, estimated delivery and carrier transit times may vary based on your order's final destination. Again, they told me that one charge was an authorization charge and the second one was for the actual product. How do you resolve this? In the upper right hand corner of the product detail page, you will be able to select up to three of your favorite stores for in-store pickup. Makayla said the store number was 353. 9/19 $33.34 I have placed an order online in July 2022 (#*******247) and received an order cancellation notice. If you still can't access the site after 15 minutes has passed, you may request that JD Finish Line investigate the matter by submitting the Reference Number and the IP address to https://docs.google.com/forms/d/e/1FAIpQLSd_lQTOjItdf2jzfNZ1QsMTGY6gpAWA9Eq2BrFiEtBJipcb_g/viewform, Reference: 0.f793517.1682941154.361cd2b8 IP Address: 64.90.40.104. Please note this includes brand, manufacturer, UPC, edition, binding, quantity, packaging, colour, etc. Placed online order 9/18/15. Click the Bag icon to view the items in your shopping bag. Please contact Customer Care if you need assistance. Use the Releases feature in our mobile app, Kids' shoes can be returned to a Finish Line store or by mail using this form, A full refund will be issued after forms are filled out and shoes are returned, No additional shipping will be charged for online returns and exchanges. Etsy sends both you and the buyer an email about pending/processing orders and again after they either complete processing and it is safe to ship or if they were unable to complete processing and canceled the order. 9/21 $7.56 Shipping confirmation email. I even tried a different credit card. You will pass up a $210+ sale because you assume I would steal before I steal?" What buyer would wait 21 days for amazon to decide the order should go ahead??? we have not however uploaded the delivery MD, as we don Finish Line provides customer support through a toll-free phone number, email, and live chat. Contacted customer service through live chat, and 34 minutes later I was told, Finish Line is still For express checkout, you can sign in to your Winners Circle account. It just really is sad where this Finish Line has a group of ignorant Black humans working with the public Very disrespectful and inappropriately dressed for the business. Yes, Finish Line is a legitimate retailer that sells a wide variety of athletic footwear, apparel, and accessories. Plus, early access to deals & styles, exclusive events & experiences, free shipping offers, and other reward surprises. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Finish Line. Valid forms of ID include U.S. Military Services Privilege & Identification Card, Uniformed Services ID Card, DD214, VFW Membership card, Veterans Advantages VetRewards Card, VA Veterans ID Card and American Legion Membership Card. If the item is available when its your turn, well reserve it for a brief period, add it to your shopping bag, and notify you. Customers now have the ability to make a purchase online and pick up Honestly, I am not sure where all of this Finish Line hate is coming from. If you want to be treated with care and concern you may want to consider purchasing merchandise elsewhere. i want to order two pairs of shoes from your website. 2023Finish Line, Inc. All Rights Reserved. And your order will remain in Processing until the EXACT moment the items are preparing to ship. Finish Line provides customer support through a toll-free phone number, email, and live chat. 3 attmpts to work with them. Well, this year I decided to give them another try and the same thing happened again. The cashier shows it to an apparent caucasian manager w/ tattoos on his arm. I placed an online order on December 28th at 3:09 am. I will also be checking that they did not bill me 2x! Gain trust and grow your business with customer reviews. WebUnless your Target is 24 hours, I don't think you will get an email saying it is ready for pickup until the morning when somebody arrives to open the store. I won't be purchasing from this company again. When I opened the box I was shocked to see 2 different sneakers. I came home and called Finish Line that day and was told that someone would reach out to me about my complaint had just been reported. They include input & initial check, therapeutic check, preparation, technical check, and supply and education. Too many sales is a different problem to too few sales though one that I at least prefer to try solving. For information on creating and submitting your plan, search for Appeal the Removal of Selling Privileges in seller Help. If she had ordered the right shoes I would have no issues. This was never told to us prior to retrieving the shoes from the back that the shoes were at the $160 price. This has never happened to me before. Does Finish Line have good customer service? I was actually wearing my pair of the white First, make sure the Finish Line Gift Card Number and PIN on the back of the gift card are entered correctly. Not to mention that their live chat is always unavailable, never respond to e-mail etc. Orders with more than one item may be shipped from separate fulfilling locations so you can get all your items as swiftly as possible. Ummm until the items sell you dont know what your sales will be. All team orders must be placed within a Finish Line store. Yes, Finish Line has over 600 retail stores in the United States. The other girl was at the counter on the computer. When I finally got someone to answer, the rep told me to drive to the nearest finish line and return it and they would reorder another one. and unable to order using the app as well. In addition to shipping, Finish Line has made some of its products available for in-store pickup. I was up for 3 hours trying to place an order to be advised that the merchandise was out of stock AND the still kept my money telling me the system will release in shortly! Select "Add to Bag". When I ordered the sneakers the customer service representative sounded like they were unprofessional. Payment and order verification? The first store I want to go to when I'm at a mall & I'm always on the website. After reviewing the items, click "Proceed to Checkout" or "Checkout with PayPal" (to checkout with PayPal, you will select the PayPal method of payment on the Payment & Billing page). She walked away and I saw slight tears rest in her eyes. I purchased an item from this company and they shipped me the wrong item. I say no. Crappy company by far. Products used:None because they kept cancelling my order. Just awful. She looked at me from afar and hurried in the back. To be honest, they ship quickly and the customer service reps are polite, they are just located over seas and sometimes there is language barrier. With our Buy Online, Pick Up In Store Program, we do our best to make it easy for you to find the item you want online, purchase it and pick it up in store. A girl with curly hair was getting these plastic little cards thrown at her. I asked the cashier if I can get free shoelaces or another pair of shoes. What online company does this? To use a Finish Line Gift Card for an online purchase, during the. The cashier finally helps me find them. I have noticed that some penders seems to be taking a few hours to go through. Finish Line charges and collects applicable sales tax on the merchandise it sells in accordance with state and local laws and remits the tax collected to the applicable state and/or locality. It looks like you were misusing this feature by going too fast. If you use the link below that I sent in my first email it will offer a better explanation as to why there might be a delay with pending orders. Then cashier says "not even $1?!" If an error occurs a transaction pending or not should have not taken place. My card was charged and my bank said everything was ok on their end (I did pay part of the balance with a gift card I got from trading in my XS Max to Apple). Finishline posted you could get free shipping if $50 is spent. The company also provides a return policy for defective or incorrect items. If no coupon exclusion applies, verify that your shopping bag meets the terms and conditions of the coupon. WebWe are still working hard to bring you fresh content and good vibes, even in these trying times! why is my finish line order still processing. If the item is available at a store near you, select which store youd like to pick it up at and click Select & Continue." The estimated delivery time for your order is based on the number of business days it takes to process and pick your order PLUS the carriers transit time. We want you to find your best fit, whether you're shopping for footwear, clothing or accessories. The company has a good reputation and has received positive reviews from customers. I spoke to a gentleman who I had problems understanding. I now understand that paying the extra $20 for the delivery is a sham, even though it is advertised all over their webpage. This is a MAJOR issue. I've shopped faithfully for years at Finish Line. Finish Line guarantees the authenticity of all products sold on its site. Seriously?!?! Because I found the deal through slickdeals, I went back to the deal thread and saw that that others were posting the exact issue had happened to them, in various other sizes. This will surely increase the credibility of your complaint. Once that time elapsed I called again to be told the actual time is 1-3 business days. The salesperson was nice and helpful. Youre Temporarily Blocked. The estimated delivery time for your order is based on the number of business days it takes to process and pick your order PLUS the carriers transit time. ), so this is new to me and completely weird! Can I return an item purchased from Finish Line? Are there any hidden fees when purchasing from Finish Line? https://sellercentral-europe.amazon.com/gp/help/help-page.html/ref=ag_40571_cont_scsearch?ie=UTF8&itemID=40571. I provided them with the tracking and here we are 7 days later still no shoes being shipped. Lost or Damaged Shipments Finish Line is not responsible for lost or damaged items in transit. If the shipment tracking status shows "Delivered" and you are unable to locate the shipment, Finish Line is not responsible for the shipment becoming lost or stolen in these circumstances. Nacarcis 2 yr. ago. The thing about it is, the store looked abandoned when I walked in. Click on the Sign In link and then the Forgot Password link. Bought an item online on Thursday. I choose to donate $35/mo for a child in South America instead of giving money to a store where idiot sales people can look good. Is this your company? Bottom line, based on two different occurrences 5 months apart as explained above, Finish Line has been negligently advertising heavily discounted items most likely to lure buyers to buy other products - a form of deceptive advertising. Click here for a list of this years Sales Tax Holidays in the U.S. and U.S. I returned to Finish Line to look at the Nike Griffins $210. When you pick up your item(s) in store, please bring your confirmation email, a photo ID and the form of payment you used to complete the order with you. I assumed that it being the start of the month that some peoples cards might have expired and maybe the end of May is a good time for expired cards? Because of this, I will NEVER shop online at Finish Line again, and I will never visit any location bearing its name. I highly recommend not ordering for them. The company is upfront about its pricing and shipping costs. Sales tax is calculated on the purchase price of the merchandise and may also be calculated on shipping charges depending on whether the state or locality requires the collection of tax on shipping charges. If there is a remaining balance to pay after you apply your gift card, you can enter your debit or credit card information to pay the balance. I ordered a pair of Air Max 2015 and when I received them on 17 Nov 2015 they are used and the inside is dirty and on the bottom the shoe you can see where they tried to clean the dirt off. I order 2 pair of Air Force 1 let's just start with the packing was poor no paper in one of the box then the box is orange inside which stained the sneakers orange laces dirty my other pair look like someone stepped on them all bent up horrible I tried to get them replace just for them for them to say they of out of stock for my items how inconvenient timing horrible waited for my order in a timely manner and they just ruined every thing finish line will not get my business don't even want to get into to refund process longer to get your money back "refund", Tip for consumers:Poor packing not handling with care from finish line, Very unprofessional and not dependable.I would prefer not ever using this website again and would rather go into a store or order from footlocker. I'm sorry JD Finish Line was not able to process your order. Then a day later I got an email conformation that the order was cancelled because the shoe was not in stock! However, if youre unable to pay using one of these methods, please visit a Finish Line store to pay with cash. Ordered a pair of 6.5 women Van's shoes. You can use the same address or edit it here. Your purchase is confirmed and good to go, even if its still processing. Was it my race that made them believe I could steal? The shoes moved to shipped status so I kept waiting. The claim website notes that they could be awarded up to 25% of the settlement or $181.3 million. We may cancel orders that exceed these limits without prior notice. I say no. Valid U.S. Military ID of eligible customer must be presented at time of purchase by eligible customer identified on ID. The reason for this was supposedly they "might" ship the items out in separate boxes! Terrible service; I vow to never shop there again. WebOnce you receive your order confirmation, Finish Line will contact you via email and phone when the order is available for pickup. This could be attributed to no inventory available or insufficient/incorrect billing information." When I entered the store, it seemed and looked abandoned. Each state or locality may change its rules from time to time as to what types of products and what dollar thresholds are eligible and not eligible for the holiday exemption from sales tax. Why not just send the two exact same shoes in the same shipment box instead of screwing their customers. Horrible customer service. For a full listing of our sizing charts, click here. I am completely disappointed with everything they have done! I will be writing everyone I can find about this because it's not right at all. I honestly don't see what y'all are complaining about and you shouldn't have a reason to. If you select PayPal or PayPal Credit, youll be directed to PayPals website. Please note that the Store Pickup Availability message will not change until a size is selected from the size dropdown menu. There was never a confirmation or order # given. At the attempt I was told my card issuer wouldn't authorize the transaction. So I am supposed looked upon with judgmental eyes? The cashier says theres no more (which is a complete lie - lazy sales tactics to do least amt of work). Purchases generally must be shipped to a state with a Sales Tax Holiday to be eligible for the states Sales Tax Holiday exemption. Never again I put the step in that store. We were assisted by a sales associate and she seen the shoes pricing as well. What I don't understand is if you don't have the inventory to cover an order, why is your website allowing people to purchase these things? Backed by the National Science Foundation, We will NEVER do business with Finish Line again. WebWorked on all my i there purchases so I did it again expired so my daughter will have shoes on the second day now order still processing for 2 day . This comment was posted by a verified customer. I like to be honest and I was assured that I will receive my shipment in two days. They didnt even offer a refund and could not tell me if a pair would even become available or if they did when. I wear Nike's every day & own a lot of sneakers, almost every pair bought from Finish Line. I am switching to either footlocker or foot action! Enter your gift card number and PIN on the back of the gift card, click the "I am not a robot" reCAPTCHA checkbox and then click on "Check Balance". You can't cancel etc while it is still processing. I just received the following performance message from Amazon. I immediately contact finish line who originally told me the hold would fall off in 2-3 hrs. The financial institution determines how long pending transactions and holds remain on your account. When I called about the item, I was on hold for 40 minutes. Does Finish Line offer competitive prices on athletic footwear and apparel? I bought 7 pair Jordans for Christmas and 1 pair if the shoes was 150.00 and they sent me one shoe then made me wait for the shoes after telling me I would receive them in four days but know shoes then emailed me to say on the day of suppose to be delivery day to say send back the one shoe oh I know you rich and my money don't mean much but 700 bucks is a lot fa me and I do share it with only finish line never again yawl suck and yeah IM mad in they tried to give me 10 bucks please! ABSOLUTELY RIDICULOUS. See all the Frequently Asked Questions about Klarna. I just so happen to check my statement and noticed that there was a charge that I did not authorize. The more you know, the better chance you have at getting your hands on the hottest products out there. Wait times vary based on demand. First they sent two different sizes and style shoes in the box. Thanks for your unhelpful response, When an order is first placed with Finish Line, we contact your debit or credit card's issuing financial institution to authorize the transaction. Please allow approximately two hours for your order to be processed and pickup confirmation before proceeding to the pickup location. I had to ask for a manager who agreed to call a store and have them ship me the correct color once I shipped the return using a label he would send me. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. WebMy guess is that Walmart is backed up by a week. Mistakes happen, but the fact they're unwilling to assist a customer in making an error right is unacceptable to me. I generally have around 100 orders spread out over the full day. Dec. 27, 2022, at 10:00 a.m. My mother in law asked what happened to the $70 price. This offer is subject to coupon exclusions. I finally insisted on paying for the shipping so I could have the shoes shipped. Orders placed after 8pm local time may not be ready for pickup prior to the store closing that night. #EPICFINISH@FinishLineHelp for customer care assistance. We will then review your plan and determine whether to reinstate your privileges. Postal Service (USPS) Use Afterpay to make purchases in equal installments, interest free. Accessibility Resource Center Skip to main content. I myself have 3 daughters and if I was to ever see them being harassed at work like this, I'd raise HELL. The item that was reprocessed and shipped to me was a $10 set of Nike Socks, not the $100 Nike shoes I ordered at this point over a month ago. After checking my email for tracking information I noticed there wasn't any updates. Pending Order Link Seller Central Help Page: Generally, these tax holidays relate to back to school purchases related to Finish Lines business and occur during July and August of each year although the tax holidays may also occur at other times during the year. He mentioned false advertisement, which I didn't understand why he mentioned it, but I told him that this wasn't a way to conduct business. I ordered mine on the 14th June and it was in stock, it was due to be delivered on the 22nd June. Access it all with exclusive product releases, big ticket giveaways, & app-only content. The girl told me she was the assistant mgr., Makayla and I could not have the computer girl clerk's name. I ordered them "Rushed, " 5 days before Christmas, and the shoes we received came late. I have been shopping for over 10 years with finish line and spend thousands of dollars a month to be treated like some type of high schooler! we have been trying to upload the KF "Delvqty" data from ECC to IBP we are linking the sales qty from the CUPA table to PA Delvqty KF. Any potential buyer would work away from this even if they are the last store standing. If you are serving or have served in any branch of the U.S. Military, you (and your spouse, domestic partner and dependents) may qualify for a 20% discount on in-store purchases in Finish Line stores. Have been told multiple different things in the 3 weeks I've been dealing with this and absolutely no one can or will refund the 230.$, Products used:Did not receive correct item, sent back wrong item and no one will refund my original purchase price. Er, if you can only send 10 items in a day then I would think it makes sense to list as many items as needed to get that 10 items a day in sales. You can pay using a Finish Line gift card. I paid $129.00 for a pair of used sneakers and now I can't speak to anyone other than the rude people (Melmar-1st Call & Rose-2nd call) from the Philippines and they Placed an order 8 days ago check to see where it is and it still says processing. I went into Finishline at Parks Mall in Arlington yesterday evening(April 3rd, 2015). I said that she could hold my cell phone, driver's license or whatever. You can track your order and shipped package a few different ways: For each shipment, you will receive an email notification the day before your package is scheduled to be delivered and you will also receive a delivery confirmation email after delivery. Reach out to the store where you placed the order. They can give you any updates on processing, shipments, cancellation, returns, and refunds. Why is my purchase still processing? Why didnt I get an order confirmation from the store? This could mean your order wasnt fully processed by the store. They are a genuine company and they sell authentic products. You have the option of using a Visa or MasterCard debit card to make an online purchase. I can't even cancel the order (i don't see how) and they're not replying to my ticket, it's fricking crazy. Returned those and after customer service acknowledged the order is for a pair of 6.5 women's they sent another pair of 7.5 men's. Dont mean to be rude. If it does, you can order it online and pick it up at your local store. Select your method of payment and provide the billing address. Hey, i am seeing so many bad reviews about finishline here. Finish Line Gift Cards and PayPal are other methods of payment we accept for online purchases. I've never heard of such poor business policies and I will never purchase anything from them again! My orders tend to get stuck in pending status for 4-5 hours and then they all come in at once, Anyone able to help on this? am i in good hands? For a full listing of our sizing charts, Buy any pair of kids' shoes online and return them for FREE if they dont fit. If you are having trouble processing an order online using a debit or credit card, please first contact the debit or credit card provider for verification of your customer information on your form of payment and availability of your method of payment. I just want to cance estimated wait time 47 mins I have a screen shot of 4 hours 11 mins and counting. what a mistake. If your billing and shipping address are the same, you can check the box indicating this. Not all browsers are created equal. He was advised that they do not accept ANY shoes that have been worn. If you are still unable to apply the gift card, there may not be any funds left on the gift card to use. The manager tells me to go get my shoelace. Because of her disgusted look, I knew this was not a joke she wanted any part of. You can complete your purchase on finishline.com in 5 simple steps. She slumped over with her back to the door. The manager replies "we gave you free shoelace and you won't even donate $1?" If there is a balance on your gift card and the gift card is not being accepted, we're here to help. Search for product name or style number in the search bar at the top of every page. If you previously created a Winners Circle account and forgot your password, we can help you with that. (wrong) sneakers, they're over 3 yrs old & they look better than the sneaker I received! I will not be shopping with Finish line online EVER! Territories we do business in. 9/20 $15.23 credit? Haters, COME AT ME. I returned the item via the return label and I was credited for the shorts only. How rude! This company need to hire good people to handle customer complaints.I bought a sneaker for my son and pay for ups shipping, I was shipped with ups but end up in local post office.the post office some how misplaced my package.I spoke to finish line customer service and was promised to get a replacement with 2days shipping.when I called next day to verify if package was shipped, It was not and they telling me to go pick up my package at post office.after I explained in plain english that the package is lost by post office.I ask to speak to a manager but was not allowed to speak to managerI wont be buying nothing here again.they should start the star count from zero not 1 so i can give them zero instead of 1 star.
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