Find out more about making a claim for reimbursement of essential items. Cookie statement | 11. Your use of the website 2. If thepoints do not show on your account within six weeks,please contact Alamoto claim them back using your 10 digit membership number. Can I earn Flying Club Points on my booking, or pay for my trip using my existing points? These Booking Conditions may be varied by us at any time and at our sole discretion. Some cruise lines also allow this daily charge to be pre-paid at the time of booking which can be cheaper than paying onboard. Canadian tariffs. We continue to review this and working to open up these options to more customers. TRAVEL AWARE STAYING SAFE AND HEALTHY ABROAD Earn Points on the total Pay Now car hire booking rates During the promotional period of 12:01AM AEST on 11 August 2022 to 11:59PM AEST on 31 March 2023 (Offer Period), Velocity members will earn Velocity Points at the applicable base earn rate for the full listed purchase price of their Pay Now car rental bookings booked via (ii) not accepting the changes, in which case you will need to notify us within 7 days of us advising you of the changes to your provisional booking. 15.3 In respect of non-package arrangements, we act as an agent (retailer) and we are selling on behalf of a third party. Flight disruption policy Read more. The balance of the cost of your arrangements (including any surcharge where applicable) is due no later than12 weeks prior to your departure. For Telephone bookings please provide your Flying Club membership number to the agent. Alternatively, you can email the team at groups@virginholidays.com. 14.1 If youre in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. WebCarriage of passengers and baggage on flights operated by Virgin Atlantic is subject to the Conditions of Carriage. You can find out more about the services we offer for passengers with special requirements by visiting our dedicated mobility, assistance and medical help page, or the assistance at the airport page. Do check before you book and regularly before you travel for updates as the advice can change. Passports: (https://www.gov.uk/apply-renew-passport); https://www.gov.uk/browse/abroad/passports and https://www.gov.uk/browse/citizenship/passports. Refunds for credit/debit card purchases will be made only to the credit/debit card account used to purchase the ticket, and may take up to 10 weeks before appearing on the card statement. Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF. Terms and conditions | Enterprise Rent-A-Caris a household name for frequent travellers and road trippers alike. making a claim for reimbursement of essential items. 1. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. WebThe supply of the service creates an unsafe situation. WebVirgin Atlantic Cancellation Policy for COVID-19 Virgin Atlantic Cancellation due to Illness Procedures for Virgin Atlantic Ticket Cancellations Procedure 1: Virgin Atlantic Ticket Cancellations via Airport Procedure 2: Calling to Make Virgin Atlantic Cancellations Procedure 3: Virgin Atlantic Cancellations of Booking Online If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate. They are based on a minimum stay, are non refundable and you cannot subsequently change dates or flights. 5.3. accommodation providers, etc.) You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you are a resident in either of those jurisdictions. 3rd party taxes, fees and charges collected with the fare, and shown on the ticket will also be refunded. Rest assured; we will notify you as soon as we know if your holiday has been affected by email. a major change is notified (for children see below), More than 84 days 0.00, 29-84 days 25.00, 15-28 days 35.00, 7-14 days 40.00, Less than 7 days 50.00. Claim a refund for flight disruption Read more. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Points cannot be earned where a corporate partner's policy preventspoints being awarded. Most countries now require passports to be valid for at least 6 months after your return date. Our Customer Service agents will advise you of other fares that may be available and will help identify the lowest published fare for your needs. Alternatively call Hertz UK on 08708 44 88 44 or Hertz USA 800-654-3131. In addition, you will be required to pay an admin fee of 50 per person and a new deposit per person to secure the new departure date. 20.3. If they haven't after 6 weeks please see ourmissingpoints pageto find out how to claim them back. There will be a charge of 30 to amend each name. The Hertz car rental service is available at every Virgin Atlantic destination plus many others around the globe. With a wide range of vehicles including Premium, flexible booking conditions, Hertz Gold Standard Clean and lots more benefits for Virgin customers, we make sure you can travel safely and flexibly, whenever and wherever you rent a car. The lead name shall be responsible for the administration and correspondence in regard to the booking and warrants that he or she is aged 18 or over and has the authority to make the booking (and any amendments and/or cancellations) on behalf of all the persons in the booking. have to do this within 14 days of the voucher being issued or it is locked as a voucher (trap 3) Read more about delayed baggage. This flight will be operated by our partner, Delta, and will occur daily. Over the past few weeks, we have repatriated our customers from overseas who wanted to come home. All rentals are subject to availability and the car rental companies' standard Terms & Conditions apply. We provide full financial protection for our package holidays, by way of our Air Travel Organisers Licence number 2358 issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk. We try to ensure that information contained on this Web site is accurate and up to date. 5.1. Flying Club membership number must be provided at the time of reservation or rental. If you are disruptive and prevented from boarding your outbound flight from the UK, we will treat your booking as cancelled by you from that moment, and you will have to pay full cancellation charges (see clause 9). Safety: All cars are on average less than 6 months old and undergo a rigorous 40 point check pre rental service. Were a brand thats recognised as a worldwide leader in the car rental industry. Be sure to provide your Flying Club membership number when you arrive at Enterprise to pick up your vehicle. 1.11. The easiest way to contact us while you are away is via WhatsApp. Other services and products described in this Web Site may well be subject to terms and conditions, details of which may be obtained from Virgin Atlantic Holidays or their service provider (as applicable). It is a condition of your Contract with us that you and all other members of your party including all infants and children, are adequately insured from the time of booking and for the duration of your holiday and return. For security reasons it is absolutely essential that the name on your booking, ticket and passport are exactly the same. There are a number of conditions about how you use our website. Any applicable fuel surcharges will be refunded as long as the ticket they were purchased with is refundable. Please see our booking conditions for information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk, The VHQ, Fleming Way, Crawley, West Sussex This can be arranged whilst rebooking or afterwards in Manage my booking. Should you decide to cancel due to a price increase of more than 8%, you must exercise your right to do so within 14 days from the issue date printed on your invoice. airlines, boats, ships, inland waterways, trains). 1.2 In these booking conditions references to "you" and "your" means the first named person on the booking (the lead name) and all persons named on the booking (including anyone who is added or substituted at a later date) and any one of them, as applicable. Bookings made by credit card or debit card no longer incur a fee. Contingency Plan for Lengthy Tarmac Delays. RH10 9DF, 1000 Bonus Virgin Atlantic Frequent Flyer member miles when you show your card at the Alamo counter, Online Check In Check in before you go, print your rental agreement and go straight to the garage. Cruise lines operate varying policies regarding onboard tipping. TRAVEL AWARE STAYING SAFE AND HEALTHY ABROAD 1.5. The car must be rented in the members name to earn mileage and only one Flying Club member per car rental will be credited with points. 20.2. Our Contract with you and the laws and applicable standards of the country in which your claim or complaint occurred will be used as the basis for reviewing your compliant. Earn points Earn 2 points for every 1 spent Depending on when you are due to travel, your holiday may beaffectedand well email you to let youknow as least 21 days before travel. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation or any third party as a result. Copying or storing of any Content for other than personal use is expressly prohibited without prior written permission from Virgin Atlantic Holidays or the copyright holder identified in the copyright notice contained in the Contents; 1.3.2All copies must maintain copyright and other intellectual property notices contained in the original material; 1.3.3The products, technologies or processes illustrated or described in this Web Site may be the subject of other intellectual property rights reserved by Virgin Atlantic Holidays or by other third parties. Find Enterprise at more than 450 locations throughout the UK and at your favourite destinations throughout Europe and North America. If this occurs overseas then you will become responsible and liable for arranging and paying for your return journey home in addition to any other members of your group who cannot or will not travel without you. Present your Flying Club membership card forgreater benefits. If we cant resolve your complaint, go to www.abta.com to use ABTAs simple procedure. This is how it now works: Economy Light tickets get a seat allocated at check-in, but passengers may also book a preferred seat for cash in advance if they wish. You must inform us without undue delay of any issues with any of the travel services included in your booking please see clause 13 (If you have a complaint) for how to make a complaint in destination. WebWell, in the case of a Virgin Atlantic flight cancellation, Virgin Atlantic cancellation policy and EU 261 state that you can also make a claim for compensation. 7.1. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem. There are a number of conditions about how you use our website. 1.3You may however download or copy the Content and other downloadable items displayed on the Web Site subject to the following conditions: 1.3.1The material may only be used for your personal non-commercial purposes. We strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses, as well as ensuring you have cover for any activities you have booked, including additional cover for skiing/extreme sports/adventure travel and all other activities you have booked. Up to 15%* discount onSIXT rent a car orSIXT rent a truck and up to 20% discount onSIXT limousine service. This Contract shall be governed by English Law and any dispute, claim or other matter which arises between us out of or in connection with your Contract or booking will be dealt with by the exclusive jurisdiction of the English Courts. Terms and conditions | Under normal circumstances, we will respond to you within 28 days and at the latest within 60 days of receiving your complaint. In the event of any discrepancy, please contact us immediately as it may not be possible to make changes or corrections at a later stage, without incurring amendment charges. Once the correct documentation is received, we will check whether you are entitled to a refund as per the rules of the fare you have purchased. Cancellation policies and other important information. 'Holiday' means the travel services booked by you and/or any person on your behalf. Wherever you go, we're already there. Provide prompt refunds where due 6. 16.2 You acknowledge that the suppliers providing your holiday, including but not limited to airlines, hotels and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as a result. Many will automatically add a daily charge to your onboard account. Local Excursions/Activities/Events/ Resort Credits. Offer valid on bookings made between 15th May 2023 and 30th April 2023 for all travel dates in 2023, and is subject to availability and standard terms and Privacy policy | Carriage of passengers and baggage on flights operated by Virgin Atlantic is subject to theConditions of Carriage. All elements of your booking are subject to Park capacity and availability. Flying Club Red members receive theSIXT Express Card, Flying Club Silver members receive theSIXT Gold Card, Flying Club Gold members receive theSIXT Platinum Card. In the event of an unavoidable or extraordinary circumstance and where it is not possible to ensure your return as scheduled, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. There is always at least one trader who is liable for the proper performance of all the travel services included in the contract. This flight will be operated by our partner, Delta, and will occur daily. Visit the dedicated Alamo and Virgin Atlantic website to make a booking or for more information. Where necessary and appropriate overnight accommodation and meals will be provided until the next available flight departs. Requirements change on a regular basis (including the length of time it is likely to take to obtain the appropriate passports and visas) and you must therefore continually check and monitor the requirements up to your date of return, both in regard to the countries to which you are travelling to or through - and any requirements on your return to the UK. This offer cannot be combined with any other offer and is subject to change without notice; all rentals are subject to SIXT standard terms and conditions. Cancellation fees will also be payable in regard to the people who have cancelled their place in a booking. Travel to certain destinations may involve greater risk than others. For passengers who booked through a travel agent or tour operator, we will send the notification message directly to the agent/operator via our reservations system. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. You can earn from250 to 1000points when you hire a car with Avis. If this applies to your booking, we will tell you at time that you make a booking enquiry with us and will issue a provisional invoice setting out the provisional costs and details of your provisional booking, for which we will take a refundable deposit from you. WebVirgin Atlantic Partner Hub Policies Refund policy Refund Policy Virgin Atlantic Global Refund Policy All refund transactions for tickets issued are to be managed via your GDS, including calculating, processing and reporting. Cancellations and amendments made to bookin g You have the right to cancel your booking with Virgin Holidays Ltd at any point, however cancellation charges may apply. Such charges will be advised at the time of booking. By making your booking with Virgin Holidays Ltd you are accepting such charges. Alamo Rent A Car, the largest car rental provider to international travellers visiting North America and operating since 1974, is a value-oriented, internationally recognised brand serving the rental needs of airport and downtown leisure travellers. With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If a mistake has been made we will allow you to amend the name to reflect the correct spelling in the passport, up to 2 hours before the flight is due to depart. Free upgrade to the next car group (upon availability). Please note: For full details on passport requirements for your chosen holiday destination, please contact the Identity and Passport Service on 0300 222 0000 or the US Embassy on 0207 499 9000. In order to give you some thinking time, if you call our Customer Service Centre directly or make a booking on our own website www.virginatlantic.com we will allow you: These apply for a maximum of 24 hours after the reservation is made as long as that reservation is made one week or more prior to a flight's scheduled departure. Show your Flying Club membership card on collection of the car. Your holiday is protected many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Your next holiday is only a click away - our website has thousands of options ready to book. Instead, your contract will be with the supplier of that Excursion or Locally Booked Excursion and not with us. Throughout Europe, earn 600points for rentals of 1 to 6 days, or 1200points for rentals of 7 or more days. 7.2. Pointswill be awarded on all qualifying retail and contract rates except tour operator, staff, prepaid, insurance replacement and other discounted rates. As some of the accommodation and resorts featured may lack even the simplest facilities, such as ramps for wheelchairs, lifts etc, it is important that, when booking, you advise us of any disabilities and special requirements to make sure the holiday meets your specific needs. If the carrier operating your flight is not Virgin Atlantic, please contact that carrier for further details of their Conditions of Carriage. Customer service plan Read more. If this situation does occur, we will try to offer you suitable alternative arrangements, where we are able to, of an equivalent or higher standard than those booked and, if the alternative arrangements we make are of a lower quality than those you originally booked, we may provide a price reduction. Allowing reservations to be held or cancelled without penalty for 24 hours 5. Sometimes however, things do not go according to plan and if you feel that we have not lived up to your expectations, or that we could improve our service in some way, please let us know. Please remember when searching for your holiday to add an additional night, as we operate an overnight service on our outbound flight. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any such requirements. 3.4. Your booking and ticket must reflect your first and last names only. Alamo offers everyday affordable rental rates and a hassle-free customer experience. If you choose to accept a refund, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy. WebOur USA car hire includes: Free Additional Driver in every rental 1000 Bonus Virgin Atlantic Frequent Flyer member miles when you show your card at the Alamo counter No Cancellation or Amendment Fees 24/7 Roadside Assistance Online Check In Check in If you have non-refundable trips booked for the future, ensure you buy alternative coverage as soon as you cancel as, of course, you could fall ill at any time.) You may make one copy of such software for archival purposes only. We will not pay you compensation where we make a significant change or cancel more than 12 weeks before departure, or in the event of unavoidable or extraordinary circumstances. Your rights to a refund and/or compensation from us are set out in these Booking Conditions. 1.4. You will find an Avis rental station in nearly every major city and airport throughout the world with a large range of vehicles to suit your needs. Refunds for lost tickets may take longer as we have to ensure they have not been found and used or already refunded. Furthermore, according to the issuers customer service, not every applicant gets the same benefits. Web1. Most delayed bags travel on our next flight, as an international carrier the duration and frequency of flights dictate the time you can expect to be reunited with your property. If they are not, you will be unable to board the flight. Minicom number: 0844 209 0747, If youre overseas, contact your local Virgin Atlantic Reservations Office:Tel: +44 (0) 344 209 7777 Follow the link for details on how to send us your feedback. Dont worry if youve missed a payment or just need a little more time to pay; we have options available to help you. This charge will either be discretionary or mandatory; if discretionary the charge may be removed upon request. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given, your booking may be cancelled. According to Virgin Atlantic flight cancellation policy, you may be able to receive up to 600 (520) per traveller after a Virgin Atlantic cancellation. You will be charged 100% of the price of all part-used components. (i) ensure that all people in the booking comply with any and all Covid-19 requirements during the holiday; (ii) ensure that the group takes into account their personal safety whilst in destination so as not to put themselves or others at unnecessary risk including, without limitation, ensuring that the group members; (a) take care when out during the hours of darkness; (b) do not go out alone; (c) do not put themselves in risk situations; (d) are not intoxicated or under the influence of any other illegal or dangerous substances; and (e) are aware of their behaviour and actions in the context of their surroundings. 8.4. Since Virgin Atlantic Holidays is not responsible for the availability of these outside resources, or their contents, you should direct any concerns regarding any external link to the site administrator or Webmaster of such site. SIXT is a leading international provider of high-quality mobility services for business and corporate customers as well as private travelers. If you need flexibility, make sure you pick a Ticket type which We value our employees and customers as much as a member of the family. 10.7. We endeavour to ensure that all the information and prices on our website, in our brochures and on other promotional materials are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in any such circumstances and at any time. Any amendments are subject to availability and eligibility and if we are able to make the change to your confirmed booking, you will be required to pay an administration charge of at least 50 per person/per change, in addition to any further costs or charges that we incur (whether from our suppliers or otherwise) in making the changes to your booking. Total peace of mind:Choose from a wide choice of fleet with a company you can trust. Keep all copies of your original receipts until the correct amount ofpoints appear on your account. 1. 1.9 If booking within 12 weeks of departure, full payment will be required by credit card or debit card at the time of booking. Back to My booking About Virgin Atlantic Our story Business as a force for good Media centre Annual reports Careers Support Help and contact Before you book At the airport On You must be satisfied that your insurance fully covers all your personal requirements including, without limitation, full Covid-19 cover, personal belongings, loss of baggage/money, any pre-existing medical conditions, cancellation charges, medical and/or other expenses, repatriation and assistance costs in the event of accident or illness and car rental and/or any activities that you have booked or may book (including, without limitation, any additional cover for skiing/extreme sports/adventure travel). If you wish to make a special request, you must do so at the time of booking. We'll be in touch by email letting you know how to register to change your holiday plans. We will help everyone that wants to move their holiday. We can no longer allow passengers to travel by accepting marriage certificates or decree absolutes in conjunction with a passport. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. Likewise if during the booking process our system causes you to make and pay for a duplicate flight, we will issue a full refund of the duplicate flight without any charge, providing you tell us within 24 hours of the booking being made and subsequently provide us with your credit or debit card statement. You will only be able to change or cancel your flight if you have not checked-in online. Airport charges and If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted. But ATOL protection does not apply to all holiday and travel services listed on this website. Up to 10%* discount onSIXT rent a car orSIXT rent a truck and up to 20% discount onSIXT limousine service. 1.3 After we receive your booking and all appropriate payments and, if the arrangements you wish to book are available, we will confirm your booking to you and issue a confirmation invoice. You must ensure you have adequate travel insurance which covers these costs for you. If a cancellation brings the total number of people in the booking below the minimum number required to qualify for any discount in price or a concession for any accompanying adults, the total price and concessions may be adjusted accordingly. You are strongly recommended to review any travel warnings, prohibitions, announcements or advisories issued or updated by The Foreign, Commonwealth and Development Office Travel Advice Unit at www.gov.uk/travelaware prior to booking your international travel arrangements and regularly prior to departure. Who do I write to? In relation to the price of packages, we will absorb, and you will not be charged for any increase equivalent to up to 2% of the price of your total travel arrangements, which excludes insurance premiums and any amendment charges.
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