Step 2: If your order is eligible for online returns, and is within the allowed return window, you will see a link that says "Create a Return Label" on the Order History page of your account. If you are experiencing issues with the item received, please contact Customer Service for more information at flyrep@bluefly.com. Here are 8 tips for writing great reviews. If an RMA is not provided with your refund delays can take up to 2 weeks. Researched & Written by Jessica Vyvial-Larson on the FlexJobs Team. Backed by the National Science Foundation, Then I tried again and they stated that a, ONCE again they told me the agent I spoke with was wrong and I cannot return the dress for a, If could give them a minus 100 i would absolutely horrible, Used product sold as new and RUDE support told me to go elsewhere, Fake items and horrible customer service. You must log in or register to reply here. A shipping confirmation email is sent when all or part of your order is on its way to you. I will never place an order with this company again. Bluefly sells out of inventory very quickly; therefore we are unable to process exchanges. I ordered a pair of shoes and was sent the wrong size. Opinions are ours. BBB Business Profiles are subject to change at any time. Its Fed Ex, so what the heck happened? I had the item authenticated by a third party yet their customer service team have been extremely abusive and rude denying the determination and refusing a full refund. Wrong, Damaged, Or Defective Items The item you would like to return was shipped more than 23 days ago so on this occasion, we are unable to accept the return. Ordered an Off-White carry on luggage. Fragrance and skincare returns are accepted on merchandise that is in original, unopened and unused condition (including all packaging) within14 days fromdelivery date, unless the item is marked Final Sale. Items that have been opened or used will not be accepted for return. Bizrate Page: http://ow.ly/N8PkJ They have no phone number and customer service do not respond. also i do not want to be charged a return fee for each individual dress and separate shipping for each of them. The latest review Gucci messenger bag was posted on Mar 28, 2023. How BBB Processes Complaints and Reviews, BBB Serving Southeast Florida & the Caribbean. My bad. Hope it was worth it to you, Bluefly. I have been a heavy consumer of designer fashion for almost 50 years and believe Bluefly is the worst platform. Reviewers satisfied with Bluefly most frequently mention free shipping. I have tried to contact Customers Support twice, but they replied with an automatic message with no further response. Not cool. Placed an order, cancelled immediately and was told orders cannot be canceled because they process and ship so quickly- lie- took 3 more days to ship- sent item back as soon as I received it- They charged $23 to return a $100 dress- Horrible customer service, nonsense return policy- please shop at more reputable site- they have a D+ rating on BBB for a reason. Overview. Another color became available in my size so I ordered them. Since 1998, Bluefly has been a fashion industry pioneer. Everly Womens Leather Tall Mid-Calf Boots. I hope it's there. Products. Bluefly demonstrated they dont value their customers and will never shop with them again! It is now nearly 3 weeks since I sent back the shoes and I have yet to see a dime. Please help us improve by providing feedback on the returns authorization being sure to select WRONG ITEM as the return reason. 3 days later they cancel. i get that it's discounted designer items but they should still stand behind their product and not treat their customers like crap. Color: vintage rose I have no idea how that even happened but I'm very disappointed with Bluefly because they provided no help and refused to fix their own mistake. This is the worst website ever! They may ship directly from different marketplace partners. The confirmation came through as a size 9 and Bluefly blamed me for their mistake and sent the wrong size despite numerous emails from me asking them to cancel the transaction. I thought I would try them again in 2017- BIG MISTAKE! How do i know if an item is new, used etc? and Hawaii*. ComplaintsBoard.com is a leading complaint resolution website on the Internet. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I don't know what to do! In the event that you need to re-print your label, you can retrieve this information by referring to your Return Request Confirmation email. Received it in 2 days time! That rubbed me the wrong way and I even attached photos to prove that they were worn. Again, we apologize with the inventory issue but it was an honest mistake which has since been corrected. 1. call pushes the current value of the RIP register (return address) to the stack + does the call. From Hudson Jeans, Joe's Jeans, J Brand & More, Must-Haves From Halston, BCBGMAXAZRIA, Iro & More, Shop Wallets, Belts, Hats, Sunglasses & More, Subscribe to getexclusive offers on designerbrands. I cannot return items due to placing double orders on accident. Place the return address on the top left of envelopes. I will never shop Bluefly again. I will never shop with them again. Due to security reasons, we do not ship to hotels or P.O. Hi Cam, This is very misleading to consumers and if I had known they were used, I wouldn't have bought them. Never buy on bluefly ever again! Man oh man, this could have been a really nice shopping experience. Weak follow up and customer service people aren't reading emails correctly. Dont buy from them!!!!!!!!!! When they emailed me back they said that they were not able to refund my money and also said how sorry they were. Depending on the item's return policy, we are happy to accept the item(s) you have ordered once they have been received. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. It wasn't what I expected (item color didn't look the same on the site and the actual) so I decided it will go back. I order it. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. The latest complaint Gucci messenger bag was resolved on Mar 28, 2023. Their customer service was quite nice and gave us a store credit. Return time frames may vary and are indicated with each item's description. They did refund me which I appreciate. Customer service is our #1 priority and if you have an issue with us, all you have to do is reach out and we would be more than happy to work with you. Share your photos and videos with others to prove the truth of your words. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. International Returns Products ship from different warehouses, and need to be returned to the correct address. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Anyone can write a Trustpilot review. 1998-2020 BLUEFLY.COM OR ITS AFFILIATES ALL RIGHTS RESERVED. I've returned items in the past without a problem and wasn't charged a $20 return and restocking fee. I don't believe their return policy is very clear on the site at all. I will not order from Bluefly ever again! We proudly stand behind all of our products' authenticity. We do not accept cash, checks or cash-on-delivery (C.O.D.). I have called 4 times now and spoken with someone different every time. Thanks again. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Bluefly, Bluefly earns 94% level of Trustworthiness. Click the Print Confirmation button to immediately print your return confirmation and domestic return shipping label. We also ensure all reviews are published without moderation. I will never order from them again. 13,930. Wasted my money. The return confirmation page is required for accurate return processing. BEWARE! Ordered product noticed every day no shipment details were ever updated. Find out how we combat fake reviews. Email us atflyrep@bluefly.com to request this. After hearing all the horror stories I let my own few good experiences tell me to take a chance and oh did it come back to haunt me. Call Bluefly.com customer service faster with GetHuman. $570 $369.00 Save 35 %. Follow these steps to return an item: If You Have Lost Or Misplaced Your Returns Label There Are Two Options: 1. We found clear and detailed contact information for Bluefly. Bought my daughter a pair of earrings from Blue Fly this year and paid for expedited shipping so they would arrive by Christmas. I emailed them several times, never heard back from them. I would never purchase again, especially big ticket items. If I could review zero stars I would. $21 return fee!! It goes against our guidelines to offer incentives for reviews. Their customer service is the worst, and I needed to file a claim from both Amazon and American Express to get my issue resolved. I sent letter to their legal counsel. Return shipping will be taken care of by Bluefly for damaged or wrong items sent.click here. Please be sure to print the returns authorization and include in your package. Were so sorry you had issues with your order. Your shipment confirmation will indicate when an item ships with its tracking information. When I contacted them they said they didn't have sweaters in my size, so they decided to send me items which were in stock. WHAT IS THE RETURNS POLICY Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. 2) Select "This is a Gift return" on the Return Form and fill in required fields making sure to provide the gift recipients email address as this is where the credit will be sent. We do our best to compensate for these rare situations, but they do happen. . Seems they are in the stone age. If you require assistance from one of our fashion-forward Customer Service members at 1.877.BLUEFLY. Multi-carrier labels and . I contacted customer support and have been in contact with numerous representatives and supervisors. Current Wait: 3 mins (3m avg) Hours: Mon-Fri 8am-9pm, Sat 10am-6pm EST; best time to call: 9am. Jul 04, 2014 12:31 pm EDT. Never shop here, people. How do you know the package is lost? Just let me know if I am wrong. I made an order as a guest, without an account. I contacted immediately customer service asking to return it and making a bought 2 pair of boots (orders [protected] and [protected]), they both were small, returned using label provided by Bluefly. There is no way to correct the address they say. Surface damage such as minor fabric tears, crushing, indentations, and scratches are subject to local repair at Blueflys cost. Placing it in a different location on the envelope may confuse the post office. USPS stated that a shipping label was created however 72 hours later still not shipped contacted customer (no support) and each time would just get appeasing smart comments .. seemed very nonchalant and non caring Buyer beware!!!!!! Using my math, 22-3 equals 19. Submit a complaint and get your issue resolved. Oct 29, 2007. Bluefly start taking better care of your customers. I TOLD THAT THE *** WAS NOT AS IN THE PICTURE ONLINE ,IT IS REALLY SMALL AND WAS NOT MENTION OF SMALL SIZE , OR SIZES AS WELL AND I CANNOT BE SURE THAT IS ORIGINAL .I TRIED ANYWAY TO NEGOTIATE TO RETURN WITH RESTOCKING FEE SINCE FOR ME $ **** ARE A LOT OF MONEY . I believe all this is done on purpose to limit returns. THIS IS RIDICOLOUS ! Verified customer. Track your Bluefly order status with tracking number, get real time notifications when your parcel delivery status updated. I received an email indicate that return will be credit within a 10 days period. I ordered for a red patent opyum sandals and they sent me a matte black opyum pumps. Discounts will be reflected in cart after the promo code is applied to the order. BlueFly.com has an unusually secret and sneaky return policy that makes it almost impossible to return items that are missized, mismarked, or misrepresented. Horrible way to run a business. Was concerned that I might end up with a pre-owned piece but it in fact was brand new. A long registered date for bluefly.com can be seen as a positive aspect for Bluefly as it indicates a commitment to maintaining the website and its domain name for a long period of time. *Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued. The complaint is very unclear and makes it sound like you just expect them to fix the problem without you doing anything?
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