They started displaying the restaurant name and a guaranteed dollar amount. However, if you qualify for Uber Pro, you might be able to check your current acceptance rating and the threshold you need to maintain to earn perks. If youve been a driver that accepts every ride out of fear of being deactivated, losing benefits, or making less money, now is the time to sit down and do your own math to see if its actually worth it to continue to drive this way. That may mean that you can receive the same offer more than one time. The crazy thing though is, I'm pretty sure I accept a much higher percentage of offers on Uber Eats than I do with Grubhub and Doordash. Uber Eats states its important to accept orders whenever possible, but the takeaway is that you cant get deactivated for having a low Uber Eats acceptance rate. And they told drivers how much the Uber Eats pay would be. Each of us has the right as a business owner to determine what in your business judgment is a good delivery. For instance, a $7.50 delivery won't have a hidden tip. I use a 50 cent rule I have to think that a delivery will pay 50 cents a minute or more. Keep reading for RSG contributor Tyler Philbrooks response to these questions and more. I've cancelled many deliveries when I accidentally accepted them and nothing has happened. I hope this guide on acceptance rates on Uber Eats helps clarify what this metric means and why it ultimately doesnt matter very much for drivers. It's important to maintain a low cancellation rate to provide a reliable service to restaurants and customers. Why? No. However, one of the most important tips for Uber Eats drivers is to only accept orders that pay enough to be worth the mileage. This means that maintaining a high acceptance rate is no longer necessary to qualify for promotions or bonuses. The 1, 2 and 3 mile deliveries were paying around $28-$29 per hour. A bigger part is choosing the right offers. If I don't think I can make close to 50 cents per minute, I'll reject it. While your acceptance rate is somewhat important, its not necessarily vital to have a high acceptance rate to keep your job. And where this ties in to the whole order acceptance thing is, those offers from UberEats are a bid for your services. Understanding ratings So you were still operating a little in the dark. In fact, your acceptance rate doesn't impact how many order requests you receive. One of the best practices to this is to disable always on top permission after going available on the app (you can't go available with it disabled). In this case, I believe I can (and for what it's worth, the actual time to complete was 16 minutes). Which is why it's best for you to exercise caution when it comes to cancelling a delivery order you already accepted. But one thing many new food delivery drivers dont realize is that food apps have different rules regarding your acceptance and completion rates. If so, it's calculated as Accepted deliveries divided by order requests sent to you. But, does your Uber acceptance rate matter? The delivery that you were offered will then be offered to another driver. For instance, if the delivery fee is $3.00 and the tip is $12.00, Uber Eats will only include $8 of the tip in the offer amount (in this example the offer would be $11 instead of the total $15.00 that the driver actually receives). If Uber Eats doesn't meet my price, I believe someone else will. What Do Other Couriers Think? So now Uber knows the food was picked up, and they see you were there before. Unfortunately it's hard to know if the customer did it intentionally or if they changed the tip due to being unhappy with their delivery. No. That estimate includes the drive to the restaurant, and then to complete the delivery. You'll see a triangle at the bottom left that you can tap on to report an issue. All rights reserved. Should I deliver during the Super Bowl for Doordash Uber Eats Instacart Grubhub? One thing I've learned is that it's extremely easy to accidentally accept delivery offers on the Uber driver app. Your app goes back to an idle or waiting state. Never miss a headline that impacts your bottom line, Expert analysis and advice, directly from veteran drivers, Learn the secrets to working smarter, not harder. It would help if you had some idea of what a good rating is. While Uber Eats doesn't show the acceptance rate any longer, it's fair to assume they still keep track of it. Remember that it costs you money to use your car, and it's more than just gas. However, for some reason, Uber doesn't include the map in whatever pops up. For example, If you complete 8 out of 10 trips, your completion rate would be 80%. The way UberEats hides tips on offers, you know the tip portion of a single delivery offer will never be more than eight dollars. If I do, I'll accept it. Do you need to maintain a high acceptance rate when delivering for Uber Eats? The dollar amount can vary and sometimes they don't hide it at all on larger tips. The definitive answer is that your Uber Eats acceptance rate does not matter. Uber Eats Driver Ratings We understand there are times when it is difficult to accept trip requests. Should I deliver during the Super Bowl for Doordash Uber Eats Instacart Grubhub? For example, if you accept eight out of 10 delivery trip requests, your acceptance rate is 80%. First, Uber Eats no longer tells you your completion rate. On one hand they talk about completion rate, the other is cancellation rate. Uber Eats has told some drivers in a select few markets that they will no longer provide up-front delivery information, Uber Eats delivery cancellation rate help article, Doordash, who is very transparent about their completion rate policy for Dashers. You'll never make any money on Uber Eats if you don't accept any offers at all. Its up to you to weigh the perks of a high acceptance rate versus the earnings you make by being more choosy. Only the order detail box will pop up and the map will not display. Ron Walter made the move from business manager at a non-profit to full time gig economy delivery in 2018 to take advantage of the flexibility of self-employment. You can read more about Ron's story,, background, and why he believes making the switch from a career as a business manager to delivering as an independent contractor was the best decision he could have made. The thirty seconds or so that you wait for it to time out is thirty seconds that you can't be receiving the next offer. New driver here for Uber eats. Just had this pop up, I guess my app updated itself without asking me. My highest acceptance rate is Uber Eats, and its 26%. No, Uber Eats doesn't deactivate drivers for having low acceptance rates. There's no way I'm aware of that you can pull up the map in that instance (the tips in the video above only work when you're not on another delivery). Again, when you KNOW your averages, the times where you underestimate will be offset by the times that you get more than you thought. I'm a little amazed my bike account was never deactivated. Keep in mind the thing I've said a number of times: delivery offers are a bid for services. For instance, the $4.50 delivery offer in the screenshot above likely had a tip of around $2 to $2.50. I've done this for years and have never encountered an issue. You have no clue what you just accepted. The reason it's an issue is the always on top setting that Uber requires you to allow in permissions. While that was based on rideshare for Uber rides and it was awhile ago, it's a little bit of a clue. Personally, I find that both of these methods can result in accepting deliveries that don't pay well for the time and expense involved. It's not always easy to tell if all orders come from the same restaurant or not. If I'm waiting more than five or ten minutes between good offers, that's usually a sign that my price is too high for the conditions at that moment. Nothing. The map was not available so I didn't know how far I was going. Doordash Taxes Made Easy: The Complete Guide for Dashers by a Dasher. Does Your Uber Eats Acceptance Rate Matter? While all of that encourages you to accept a lot of offers, Uber does not and cannot require you to do so. At that time, the tip was not included in the offer amount. What does this have to do with accepting or rejecting offers? In fact, your acceptance rate doesnt impact how many order requests you receive. How do we know acceptance rate doesn't matter? But once you figure it out, it's not that difficult. How Much Money Can You Make With Instacart? The bottom line is, I'm trying to get an estimate of the time a delivery will take. It just seems counter intuitive, doesn't it? A long distance delivery that doesn't get a tip is more disastrous, because you've lost 30-45 minutes, maybe more, and it's harder to make up. Understand that your contract with Uber Eats is on a delivery by delivery basis. Cherry-picking your rides may seem scary at first because of how much pressure these companies put on you, but they do it for them. But now, customers who dont really understand how gig economy jobs work might think that means youre a bad driver and potentially tip less. In fact, drivers have no way of knowing the specific address until after they have indicated in the app that they have picked up the order. However, if the 44 minute estimate is accurate, this order would only pay at a $15.57 per hour rate before expenses. Obviously they won't always know if a restaurant will take longer than expected and they can't always know how much time it takes to get through an apartment complex. When a customer adds a tip when placing the order and then deletes it afterwards, that's known among drivers as tip baiting. Drivers can often estimate if there was a tip and how much the tip was based on the total dollar amount. Does acceptance rate matter in 2023? Play the averages and go for the quickest, shortest deliveries you can find, and I think you'll find that you can do quite well. Ron has been quoted in several national outlets including Business Insider, the New York Times, CNN and Market Watch. For example, if you accept eight out of 10 delivery trip requests, your acceptance rate is 80%. If you haven't delivered for Uber Eats lately, you may not recognize their offer screen. Overall, this update makes very little sense, but we have to wait and see if its rolled out to more markets and how it impacts food couriers. So, if you cancel three trips out of 10 made, your cancellation rate would be 30%. You don't know what the tip will be. Despite this being a common misconception, understanding why ratios don't matter can save time and money for drivers seeking optimal efficiency! I sorted those 100 deliveries differently, this time on total miles. I turned this down. However, I have no idea if I ever came close to being deactivated for it. There is no way to know for sure if the tip is hidden or what the additional amount will be. The same concept applies to your cancellation rate, only with the number of deliveries you cancel after accepting divided by the total amount accepted. Doordash Taxes Made Easy: The Complete Guide for Dashers by a Dasher. Drivers that stick to a dollar amount pass up on highly profitable quick deliveries. With as much as we hear about delivery drivers having their contracts deactivated by companies like Uber Eats, that's a question that can make you nervous. You agreed that you are doing this as an independent contractor. When I first came on board I became very picky with the orders that I took and it seems like they have totally backburnered me. Once you've accepted an offer, you've made a contractual agreement that you're going to deliver that offer. Here's how it broke down: Notice the dramatic drop between the 3 and 4 mile deliveries. DoorDash tracks several metrics in the Dasher app, one of which is your acceptance rate. Others will decide based on how much an offer pays per mile. Your Uber Eats acceptance rate doesn't matter. One thing I'm not sure the estimate of minutes takes into account: Wait time at restaurants. Well, heres what some Uber Eats couriers are saying about acceptance rates on Reddit and what rates they actually have themselves: As you can see, all of these Uber Eats couriers have acceptance rates well under 50%, and two drivers are in single digits! I'm less inclined to believe that they do because I just don't feel them pressuring drivers at all when it comes to acceptance rate. Others feel like UE will put you in the "penalty box" from time to time. The other plaforms you can tell when there's no tip and so some orders are an easier reject. If the customer added a tip when placing the order, the tip amount is included in the offer but the offer is not broken down. They are quick to deactivate drivers they think have done this. All they really told you was how far away the restaurant was. But when you know your averages you know that the times you get more than you expect will offset. To accomplish that goal, the acceptance rate is not what matters. Let's dive a bit more into what all is involved with rejecting offers from Uber Eats. This is especially true on my bike account (Uber requires me to have a different Uber account for bicycle delivery than for car delivery). Uber has contracted with you to perform delivery services as a business, not as an employee. If you accepted that last 35 offers out of the last 50 that you received, your acceptance rate would be 35/50, or 70%. That's the whole point of being a driver in the first place, isn't it? All of a sudden you have as much information from Uber Eats to help with accepting or rejecting as you do with any of the others. The offer is based on whatever base pay and extra promotions Uber Eats offers, and the amount that the customer tipped through the app or Uber Eats website when placing the order. Or you can just figure out your total average tip and add that to the offer value, and use that to decide if an offer is worth it or not. While it is important to accept trips when you are able, we no longer display your acceptance rate because it does not have an affect on your ability to earn promotions. It's better to turn down new orders that may lead to cancellation. Recently, however, they seemed to have brought it back. The screenshot below shows the (2) next to Delivery, indicating that there are two orders on this offer. The Uber Eats driver agreement is a delivery by delivery agreement, meaning that a driver is under no obligation whatsoever to do anything until the moment an offer is accepted. Learn why it was the perfect career move, and how it all led to the Entrecourier website. Some will only take offers that pay a certain amount of money or more. You can also sign up for Uber Eats if you havent started driving yet. Grubhub Mileage Deduction: Writing Off Car Expenses. Does the 'your acceptance rate is lower than average' matter? That's an insult I'm not traveling 6-7 for that low pay. It doesnt matter if youre making money with Uber Eats or making money with DoorDash; working efficiently is important! In my experience, Uber Eats rarely overestimates the delivery time. I've had plenty of times when I rejected 5-10 or more deliveries before finally accepting one. Or Completion Rate? Now, despite Uber Eats not showing your acceptance rate within the app, it probably still calculates this information in the background If your cancellation rate goes above the average for your city, youll receive a notification. If you want decent pay, don't ever accept anything less than a dollar a mile or nothing less than 6 dollars. The best way to keep your completion rate in a good place is to be very careful about which delivery offers you accept. Thinking through those two things will help you determine where you should set your price. The wear an tear make your car a credit card on wheels where you're piling up future expenses. Uber Eats claims that accepting offers is a binding agreement. Grubhub Mileage Deduction: Writing Off Car Expenses. This is a bad idea. In this video, gig economy YouTuber MooshiMoo also goes over a new Uber Eats update that is showing drivers acceptance rates to customers when they order food. What are the Best Times to Doordash to Make More Money? Keep the phone in your phone holder and avoid doing anything else on the app when there's a chance an order could pop up. I do not believe in just quitting Uber Eats and moving to another platform. If you are finding it to be an accurate number, it may be the best single factor in making a decision. If you were doing eats would you take these in order to keep diamond or any level for that matter. For most, the benefits are not worth the decrease in pay. Do you see the nearly $5 per hour difference for each 5 minute increment? Maybe that's me being stubborn - they pressure me less, and I accept more. An ideal acceptance rate would be 100%, but in reality, it can range from below 50% to over 90%. Of course, they like to play the guilt card. However, having a high cancellation rate is one way to get deactivated. When I started in 2018, Uber Eats did display . It is important to maintain a high acceptance rate to provide reliable service to restaurants and customers. If you are not in the Uber app when an order comes in, the acceptance screen pops up over whatever else is on your phone. Once you add tips to that $3 offer, the profit per hour is considerably higher. The last thing I'll say on this is, I think a lower acceptance rate can be safer. Drivers in the test markets who have rejected more than five of their last ten offers will no see all of the delivery information when offered a delivery. The second question is, how many of those offers pay enough to meet your price. I find that taking longer less profitable deliveries costs me more than any pauses between orders. The expected minutes on the offer screen can give you an idea of the expectation but it's never totally accurate. In a lot of situations the map didn't show up, so you still didn't know much more than you did before. No. Notice that the mileage was higher, and this is an order in the central part of Denver (meaning slower traffic). With Uber Pro, drivers get perks like: Uber Pro places you into different reward tiers depending on how many points you earn per month. Here's the process I go through in evaluating a delivery offer. The delivery will then be offered to another driver and your driver app will return to the searching for offers screen. It's a lot like those websites where you go to tap the next button, but then the screen shifts and you've now clicked on an ad. There are some transparency problems here. Most of the benefits that the companies offer you can find on your own anyway, or with the added income, the discount doesnt balance out anyway. This is also why things like driving at peak Uber Eats times and double-apping with other jobs like Instacart when Uber Eats is slow is so important. With that pay model they started to introduce some changes. There are far to many requests that work out less than $15/hr to keep acceptance levels high. Yes. Anything less than $20 an hour I consider to be a bad day. Even still, now you had some ideas of what you were getting into. He applied his thirty years experience managing and owning small businesses to treat his independent contractor role as the business it is. Uber Eats does not provide the delivery address on the offer. Really, you can keep a super low acceptance rate and you just have to ensure your cancellation rate is low. Second, Uber Eats doesn't publish the average rating for your city. As an independent contractor you are free to decide whether or not a delivery offer meets your price. There was a long time I didn't take any offers on Uber Eats, but that was a time when they didn't give you any of the information they now give you. Its as simple as that! Even knowing your acceptance rate requirement doesn't help if they don't tell you your rate. A due time is never displayed for drivers. For example, if you receive 100 order requests and accept 75 of them, you have a 75% acceptance rate for Uber Eats. After you accept an order, you are free to cancel them as much as you want. In this article, we'll examine: Your acceptance rate is the percentage of delivery offers you accept on the Uber app compared to the number of pings or delivery offers you receive. It's a pain and an extra step but can be a good way to avoid this issue. However, for most markets and in general, there isn't a minimum rate to maintain. Sometimes you can look at the restaurant you will pick up from, and get an idea that the value of an order will be higher or lower. 49 Uber Eats Tax Deductions (and How to Know If You Can Claim Them), My Public Comment on the Department of Labors Proposed Independent Contractor Rule, Blogger Tax Deductions: Business Expenses for Content Creators.
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