The mandatory written proof of delivery will be suspended and instead delivery will be based on a code sent to the addressees mobile phone. During the lockdown, the processing and delivery of all types of inbound and outbound mail (letter-post, parcel-post and EMS items) will continue to be affected, and CTT Correios de Portugal is unable to guarantee compliance with the agreed standards. This temporary measure will be effective until further notice. However, it is still experiencing issues with other categories of inbound items and all categories of outbound items. Therefore, the situation of force majeure previously declared will continue to apply until further notice. :Slovenia, Pota Slovenije, has advised that it is suspending signature on delivery for items destined to Slovenia. In addition, Nepal Post remains unable to accept outbound mails to countries other than India, until such time as the passenger flights normally used to transport mail are resumed. As a result, the receipt and dispatch of inbound and outbound mail (letter-post, parcel-post and EMS items) to and from Trinidad and Tobago have resumed as normal. Bermuda UPDATE:Bermuda Post Office has advised that staff at Bermudas office of exchange has been asked to self-quarantine until advised by local health authorities to return to work. Effective January 2, 2021, the Postal Service will suspend international mail acceptance to destinations where transportation is unavailable due to widespread cancellations and restrictions into the area. Belgium:bpost has advised that operations will continue to operate normally as far as possible. Jamaica UPDATE:Jamaica Post has advised that the Government of Jamaica has extended the national curfew until December 31, 2020. Delivery standards cannot be guaranteed; addressee signature on delivery of inbound items has been suspended, and a situation of force majeure has been declared from March 23, 2020 until the situation returns to normal. However, in order to prevent the further spread of the pandemic, all mail sent to Sri Lanka will be processed and delivered in accordance with the governments restrictions and safety guidelines. China UPDATE: China Post has advised that in order to prevent further transmission of COVID-19, the processing of inbound mail is temporarily affected at Shanghai, Changchun and Yanji mail processing centers until further notice. Nepal UPDATE: Nepal Post has advised that the suspension of all postal operations has been extended until June 2, 2020. International Service Resumption Notice effective May 15, 2020. As a result, airlines have cancelled mail transportation until further notice. Restrictions will be in place in the coming days that will have an impact on postal operations and quality of service for all types of inbound and outbound mail. The situation of force majeure is extended until further notice. The Postal Service is closely monitoring service impacts related to the COVID-19 pandemic and will continue to update customers until the situation returns to normal, International Service Suspension Notice effective January 29, 2021. This has created shipping volumes that are taxing logistics networks nationwide, which may cause delays. Outbound services to certain countries have also resumed, based on the availability of flights. As a result, customers should expect delivery delays for all letter-post, parcel-post and EMS items. During the state of emergency, postal services will continue to function with restrictions and items normally requiring the addressees signature upon delivery will be handed over without signature. The previously declared force majeure no longer applies and normal postal operations have resumed. International Service Resumption Notice effective March 26, 2021. Delays are therefore to be expected in the processing, customs clearance and delivery of all inbound letter-post services destined for Thailand. Unless otherwise noted, service updates to a particular country do not affect delivery of military and diplomatic mail. Instead, the mail carrier will ask for the recipients name and will enter this information in the signature field of the handheld device or delivery manifest. However, for international mail, owing to the cancellation of flights, the processing of postal items may still be subject to significant delays. International Mail Service Suspensions Updated: April 28, 2023 The Postal Service is temporarily suspending international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions. Thailand UPDATE:Thailand Post has advised that the Thai Government has extended the nationwide state of emergency with regard to the COVID-19 pandemic for a further two months, effective from April 1 to May 31, 2022. Therefore, the situation of force majeure previously declared will continue to apply until further notice. All post offices have been closed, and only home deliveries are being provided by the reduced staff, with appropriate steps taken to protect employees and customers. This will continue to be the case until services and regular flight plans to all destinations have resumed as normal. Items requiring a signature, proof of age or the collection of customs fees will continue to be delivered directly to a nearby post office for pickup by the customer. Service quality and severe delays on inbound and outbound mail are to be expected until the lockdown is lifted and normal transport capacity becomes available. Fiji currently has weekly flight connections with those two countries and the United States. Therefore, the previously announced restrictions will continue to apply, and the Department of Posts will be unable to guarantee compliance with quality of service standards. As a result, the Postal Service is currently unable to accept items destined for affected countries at any Post Office or postal facility location, effective April 3, 2020, until further notice. All previously issued restrictions regarding service standards continue to apply and force majeure remains in effect. South Africa UPDATE:South African Post Office Ltd. (SAPO) has advised that due to the extension of the countrywide lockdown, the processing of inbound and outbound mail (letter post, parcels and EMS) continues to be impacted and SAPO remains unable to guarantee quality of service standards for all types of postal products until further notice. Accordingly, the usual service delivery standards still cannot be guaranteed, and force majeure remains in effect. The processing and delivery of all types of inbound and outbound mail (letter-post, parcel-post and EMS items) will continue to be affected, and Lietuvos patas is unable to guarantee compliance with the usual delivery standards. Instead, if the recipient is unable to sign for the item but has duly received it, a code (XP1) will be entered into the handheld device, and this will constitute evidence of receipt. As a result, force majeure remains in effect until January 15, 2021. Latvijas Pasts will strive to find alternative means to convey its outbound mail by truck or cargo air transport. Although Slovensk pota will attempt to minimize the effects of this extended lockdown, there will nevertheless continue to be a direct impact on the collection and delivery of domestic and international mail. Slovakia UPDATE:Slovenska Pota has advised that special processes have been put in place for postal items subject to delivery, specifically as follows: The US Postal Service received notice that various postal operators are no longer able to process or deliver international mail or services originating from the United States due to service disruptions related to the COVID-19 pandemic. On February 9, 2021, the US Postal Service received notifications from various postal operators regarding changes in international mail services due to the novel coronavirus (COVID-19). Estonia UPDATE:Estonian Post has advised that postal services will resume as normal, without restrictions, effective June 14, 2021. International Service Resumption Notice effective July 2, 2020. These service updates affect Priority Mail Express International(PMEI), Priority Mail International(PMI), First-Class Mail International(FCMI), First-Class Package International Service(FCPIS), International Priority Airmail(IPA), International Surface Air Lift(ISAL), and M-Bagitems. Ipositas operational performance in Kigali and the other affected districts will be severely impacted by these measures, since they limit its processing and delivery resources and affect its capacity in terms of volume and quality of service. Additionally, on June 2, 2020, the Postal Service received notifications from various postal operators regarding changes in international mail services due to the novel coronavirus (COVID-19). Effective July 2, 2020, the Postal Service will resume acceptance of mail destined to the following countries: International Mail Service Disruptions Due to COVID-19. End of 1-3 business days 1. The delivery of all inbound letter-post, parcel-post and EMS items will be carried out in strict compliance with the declared standards. Customers are asked to refrain from mailing items addressed to the following countries, until further notice. Lithuania UPDATE:Lietuvos patas has advised that the Government of Lithuania has extended the full national lockdown until June 30, 2021, in order to control the spread of COVID-19. Colombia:Servicios Postales Nacionales S.A. 4-72 has advised that customer should expect delivery delays owning to road and border closures and the suspension of airline services affecting logistics operations at the national and international level. Letter-post items for postcode areas 9490, 9494 to 9498 will be delivered on Mondays, Wednesdays, and Fridays; all other deliveries will be made on Tuesdays, Thursdays, and Saturdays. This measure may result in delays to collection and delivery of mail. Get an instant estimate of your shipping costs. Effective Friday, June 3, 2022, the Postal Service will resume acceptance of the following services destined toAustralia: Additionally, the Postal Service will resume acceptance of the following services destined toChina: On May 16, 2022, the Postal Service received notifications from various postal operators regarding changes in international mail services due to the novel coronavirus (COVID-19). On June 4, 2021, the Postal Service received a notification from Mauritius Post, the designated operator ofMauritius, advising that the Government of Mauritius has extended the current lockdown until June 30, 2021. Latvia UPDATE: Latvijas Pasts has advised that, due to the situation with regard to COVID-19, the Latvian Government has declared a full national lockdown. As a result, La Poste may be unable to guarantee delivery standards and times. Moreover, signature on delivery will no longer be required at the time delivery is made. International mail processing centers will maintain a skeleton staff, in order to accept incoming mail until the total lockdown of international air and sea transport on March 20, 2020. Honduras UPDATE:Empresa de Correos de Honduras (Honducor) has advised that Honduras will remain in lockdown until August 9, 2020 or a later date to be communicated in due course. United Arab Emirates UPDATE:Emirates Post has advised that it is carrying out contactless deliveries during the COVID-19 pandemic. On November 27, 2020, the Postal Service received a notification from Post Luxembourg, the designated operator for Luxembourg, advising that the Luxembourg Government enacted new restrictions due to a second wave of COVID-19. As a result, postal operations have returned to normal. Due to the cancellation of international flights, MaltaPost is still unable to guarantee quality of service and delivery standards for letter-post, parcel-post and Express Mail Service (EMS) items. Sri Lanka UPDATE:The Department of Posts has advised that the Government of Sri Lanka has extended the national lockdown until October 1, 2021. International Service Resumption Notice effective December 11, 2020. On July 15, 2022,Tonga Post, the designated operator ofTonga,provided notification that, due to the current global pandemic situation, there is only one flight per week to and from Tonga. The same applies to ordinary mail, including small packages; Inbound registered letter-post items with value-added services, such as delivery in person, written proof of delivery, the cash-on-delivery service or other additional payments etc. As most restrictions relating to COVID-19 have now been lifted, New Zealand Post has decided to close its force majeure case. During this period, the delivery of inbound items will be expected to be delayed especially for the lockdown areas (Ho Chi Minh City and Da Nang City). It is therefore declaring a case of force majeure for all categories of inbound and outbound mail, though it will carry on providing postal services as far as it is able to. Peru UPDATE:Servicios Postales del Per SERPOST S.A, has advised that the suspension of all postal operations has been extended until May 10, 2020. On April 8, 2021, the Postal Service received a notification from Empresa de Correos de Honduras (Honducor)the designated operator of Hondurasadvising that due to measures adopted by the Honduran Government to minimize the spread of COVID-19, Honduras will continue to be subject to restrictions and a curfew. Registered letters, parcels and EMS items will be delivered and a signature collected whilst respecting social distancing measures. Correios can no longer guarantee the service delivery standards (including delivery times and other quality parameters). In particular: All registered letters will be delivered directly to the addressee; All other items that cannot be delivered to a post office box or directly to the addressee will be directed to pick-up points. In addition, effective April 24, 2020, the Postal Service will temporarily suspend international mail acceptance to destinations where transportation is unavailable due to widespread cancellations and restrictions into the area. Please visitwww.ctt.pt/transversais/alertas-envios-internacionais#fndtn-tab1for up-to-date information on the countries concerned. On March 10, 2022, the Postal Service received a notification fromSuriname Postal Corporation (SURPOST) advising that the measures aimed at limiting the spread of COVID-19 have been lifted by the Government ofSuriname,and postal services have returned to normal. On February 16, 2021, the US Postal Service received notifications from various postal operators regarding changes in international mail services due to the novel coronavirus (COVID-19). These measures will affect the processing and delivery of all types of services, including outbound and inbound letter post, parcel post and EMS. On March 4, 2022, the Postal Service received notifications from various postal operators regarding changes in international mail services due to the novel coronavirus (COVID-19). While processing of domestic and inbound mail from USPS will continue as normal, there may be some delays on certain inbound mail items from USPS due to limited air network capacity. Malta:MaltaPost has advised that all letter-post, parcel-post and EMS items requiring signature on delivery will no longer be signed at the time of delivery. Thailand UPDATE:Thailand Post has advised that the Thai Government has extended the nationwide state of emergency with regard to the COVID-19 pandemic until September 30, 2022. Effective Friday, March 11, 2022, the Postal Service will resume acceptance of the following services destined toAustralia: The suspension of the following services to Australia remains active until further notice: Effective Friday, March 11, 2022, the Postal Service will resume acceptance of mail destined to the following: International Service Suspension Notice effective March 11, 2022, Effective March 11, 2022, the Postal Service will temporarily suspend international mail acceptance, until further notice, to the following country due to unavailable transportation. On February 23, 2021, the Postal Service received a notification fromSouth African Post Office Ltd. (SAPO), the designated operator of South Africa,advising that that it is still operating under adjusted level 3 lockdown status. Vietnam UPDATE:VNPost has advised that due to a significant number of new COVID-19 infections in Viet Nam, the Vietnamese Government has reinforced measures to minimize the spread of COVID-19. It is also able to accept and deliver all types of inbound mail received via Seoul, but there may be some delays due to sanitization processes at the exchange office.
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