Archived post. What is Verizon's return policy? Please let us know if you need additional help. I ordered a 13 and upgraded my service on Oct 11 (a promotion was in place at this time that I wanted to use). The person he spoke with said that they couldn't get the order to open up that something was wrong. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. Follow us on Twitter @VZWSupport, Have a phone you love? Call 1-866-338-7390, which is a line for internet orders. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Checking in on Verizon S22 Ultra Pre-order Status' Do you guys have any type of updates on your order? There are many reasons why you may need to suspend your service. They just need to confirm your security deposito 0 Likes Reply Re: Iphone order put on hold!? During a transfer of the call to ESCALATE CUSTOMER CARE, I was DISCONNECTED. How do I get my In-Store Pickup? I was wondering why I had not received notification that the phone had shipped. I've been a customer for about 10 years and this is the first time I've ever had to question an order before. You must reconnect service to the mobile number before the 3 years and 90 days are up. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. I have been purchasing my iPhones from Apple. Order on hold, take action Last night I started a line with Verizon and ordered a used phone through them. You may however receive a partial bill for the duration of the month that your mobile number was active prior to suspension for military deployment. When I tried contacting a live chat agent, nothing could be done either. iPhone 13 Order on hold and action required, but terms and conditions not required. Each suspension type offers a different maximum suspension period and a different billing arrangement. I have never had to worry about a wait getting somebody to pick up the line. A pending order is an order that is in progress or future dated, such as: Because a pending order is future dated, it will be added at the start of your next billing cycle. I got an email that my order was put on hold because they needed a 400 security deposit but why didnt that come out of my bank? EDIT: There were two reasons: 1) I had my credit reporting services frozen - so unfroze Equifax (that's the one Verizon uses, fyi) and soft credit check went through; and 2) there was a fraud alert - reason was not eligible for self-service, with no reason given why. Was wondering if the issue is that I have my credit reporting services locked - but I've been a Verizon customer for decades so doubt that's the reason. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Sign in to manage & troubleshoot your services. ago In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. View your profile online to check that we have the correct email address or mobile telephone number and that you have selected the correct preferences. Hopefully this issue has been resolved. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days.1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. We offer three suspension types: Lost or Stolen Military Deployment Vacation or Other Reason The amount of time your line can be suspended and how you'll be billed during the suspension is different for each type. Placed an online order 5/6 at 11:38am. Last night I started a line with Verizon and ordered a used phone through them. Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). Customer service is closed. Thank you! Cookie Notice Probably, but tomorrow you will know for sure. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. Welcome to /r/Verizon! The young man at the store was unable to do anything further so I stayed on the phone with the rep and left. I'm with you nsaquib96, no trust that they care enough about their customers to get this resolved. This process took much longer because they have to "reinstate the promotion" in order for me to receive the discount that I should have gotten in the first place. Please Verizon, how can I get my iPhone. If you didn't select a date to restore your service it will be automatically restored 9 months from the start of suspension date. Verify the date to start the hold and the billing address you'll be using when you're away. I gave it from Wednesday night until Monday morning. Excludes Verizon Prepaid plans. Oct 13, 2010 654 41 28 Jul 6, 2012 #1 I placed my order back on 6/7, everything was showing as going fine with my order but I just received (within the last hour) an email "Your Order is on. Possible could still deliver tomorrow since it is a preorder and never actually know when the shipment is coming in from overseas. Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espa ol ShopShopShop Close Shop I was transferred so didn't have to call but that's the number if it's helpful to anyone else. How do I make a Curbside or Doorside Pickup? I've had numerous problems with orders from Verizon since I switched to them earlier this year - I am appalled and dumbfounded by how incompetent the "US wireless leader" is. Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. You should be good just make sure you ask who ever helps you. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. and they have no idea what it is and how to deal with it. Or, if you dont need us to hold your mobile number for you, you can disconnect your service immediately without paying an early termination fee. If you have multi-device protection on your account, it will continue to be billed. The order confirmation email I received ststed at the bottom if I had any questions regarding my order to contact InternetOrders@Verizonwireless.com, which I've done and almost 24 hrs later I've heard nothing back from anyone either. Also, check to see if the email is in your SPAM or junk folder. It still says on hold after doing all that. Your order confirmation may be different from the order preview if the order was changed prior to finally being submitted and a preview of the latest change was not sent. Then received an email from VZW at 7:31 pm saying "Your order is currently on hold. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Note: Only an Account Owner or Account Manager can request that a pending order be removed. Verizon's New Test Drive Lets You Sample Its Network for Free for 30 Days cnet 121 107 r/verizon Join 23 days ago Verizon Is Raising Fees on Connected Hotspots, Laptops and Tablets in December cnet 112 77 r/verizon Join 20 days ago PSA: You can now trial each nationwide carrier for free 115 33 r/tmobile Join 1 mo. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. New comments cannot be posted and votes cannot be cast. Mine initially said ship date Feb 25th for the first couple of days after the order but now I don't see any ship date. We were unable to take payment with the information provided." I called customer service and asked them what the issue was, and they said it was declined. This has happened to me before. When I called support I could not get through to a person. Any ship date? To start the claim process, visit phoneclaim.com/verizon. The app keeps telling me to "take action": "To process your order, we need you to take action. Once you've placed an order, you can always view and check the status in your My Verizon account or on the My Fios app. You must wait until the pending order is completed or you can remove (cancel) it. Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"I was on the phone again today for OVER 2 HOURS! I have never had to worry about a wait getting somebody to pick up the line. Get up to $500 when you. Thanks, I was told that for my order, they had a problem on their end and all I could do was wait. illness). If the suspended mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. Verizon customer now for 17 years but just about to end! Once an order is complete, well send a receipt or order confirmation via email or text message. Click Manage. calling 8am sharp haha!! If your device is lost or stolen, you may ask that your mobile number be temporarily suspended from service for up to 30 days to prevent unauthorized usage and charges on your account. Not enough money? If prompted, enter your password, fingerprint or Face ID. AndreaS_VZW Details Get it fast Select shipping options at checkout. I have zero trust in Verizon at this point. I did that, now my order i on hold with action required which is Review and accept T&C. If youre not going to use your services for an extended period, it may be worth it to put your service on Vacation Suspend. She called back a few hours later and we stayed on the phone another 3 hours to complete a new order. Note:You will continue to be billed monthly for some services, as well as any applicable taxes or surcharges during your suspension. Go to the Pending account changes page in My Verizon to remove or cancel an order. Thanks, everyone, for your helpful responses! My concern wasn't tracking the package, but rather what I need to do on my end for my order/payment to be processed. And in the process, they mess up the order the second or third time in some cases. You can't complete additional orders while you have a pending order on your account. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Media Center) associated with the suspended mobile number, they will continue to appear on your bill. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Verizon's iPhone 14 and iPhone 14 Plus units will ship out in two days no matter which color you pick. This service may not be available in all areas. Call Verizon. Use the My Verizon app to track your order, get notified when it's ready and make your pick up easier. Call 1-866-338-7390, which is a line for internet orders. About Verizon store pickups Expand All Will it take longer to get to me now? If you have not been able to reach our Internet Orders team, please accept my follow request and send me a follow request. Scan this QR code to download the app now. calling 8am sharp haha!. You can't have more than one pending order on your account at a time. Welcome to /r/Verizon! I called right away when I found out and told the rep If it will affect me getting a later date she said no and I was wary but to my surprise she was right phone still came on the 21:). I will update my post if it does but I highly doubt it will. The funny thing is how does a company like Verizon which provides wireless and internet services not have the proper software to handle all payments and verifications properly. All of them are clueless so far today. I did that, but ended up cancelling my order that Wednesday because there was no progress. How do I search for my orders? Have a phone you love? If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. If you havent already done so, be sure to file a claim. I had to redo an order initially because my order was cancelled; because of not accepting terms and conditions in time. All seemed well as I entered my cc pmt info while on the phone with the rep. Either way, calling that number was the only way I was able to get hold of someone that could at least try to help me. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days. Open the My Verizon app . I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. A welcome video about your new service and, if applicable, the steps in your installation process, A detailed description of the services you ordered and list of discounts applied, An estimate of your monthly bill, any one-time charges, as well as an estimate of your first bill (which may be higher due to partial month and one-time charges). Scan this QR code to download the app now. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Your bill may be impacted if your mobile number is disconnected. Will it take longer to get to me now? Hoping it's just a system error and we aren't getting delays like Samsung.com orders. If you have multi-device protection on your account, it will continue to be billed. Shout out to Silvester, you deserve a raise!! Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Received an error message that I needed to speak to someone. Learn more by checking out our suspension service FAQs. 256 gb iPhone Pro, Sierra Blue. In case it hasn't, please visit our http://bit.ly/RWWFB to check the status of your order. You may get multiple order previews if there are changes made and other previews sent. Due to inactivity, your session has expired. No, there not gonna take $400.00 out of your bank account. I too had the same issue and no one responded properly. If those rates are normally lower, youll continue to pay that lower price as your rate. You can decide to reconnect service at any time. I didn't get a receipt or order confirmation email or text message. For example, if you have a two-year agreement, and you suspend your service for 9 months, the 9 months does not count toward the two-year period. ScootinFruity 9 yr. ago. This suspension option is only available once every 12 months. If you have monthly device payment charges or any recurring subscription charges associated with the suspended mobile number, they will also continue to appear on your bill. Before your 30 days are up, you must reconnect service to the mobile number using the same device or a replacement device. If you do not reconnect before then, the mobile number will be automatically disconnected and you will lose the mobile number associated with your service and if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if the mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. Can anyone from Verizon contact me? Please follow us on Twitter @VZWSUPPORT. Get $360 when you bring your phone. And another thing I noticed is that the agents have an itch for reordering. mobile hotspot device, tablet, etc.). The duration of your suspension will not count towards your bundle-term commitment. To suspend your service, please go to My Verizon. Plus get discounts. I asked them to re-run my card again, and they said it was declined a second time. Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! How did you get out of this situation?? Check out the latest deals from Verizon on smartphones, accessories and more. Cookie Notice Vacation service allows you to suspend your service for up to 9 months. Tap the Account tab (at the bottom). They make it easy and stress free. Correct answers are available for this post. Make or receive calls or text messages on the Verizon mobile network, or Access the Verizon mobile data network. In January I had the same problem with a different order, and when I called that number they were able to cancel and resend the same order through and that fixed the problem. You may be going out of town for an extended time, remodeling your home, or spending time at your summer home. The iPhone 14 Pro Max is. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Device protection billing and coverage (if applicable) will also be suspended until the mobile number is reconnected. Have a phone you love? Call Verizon. okay i will in the morning has this happened to anyone else also will it take longer to ship out now? and our You might want to temporarily suspend your mobile number for up to 90 days to prevent unauthorized usage and charges on your account while traveling, during an illness, or for other reasons. During the suspension, you wont be charged for voice, data or feature subscriptions. Called, held for 50 min, spoke to an agent. You can also access your account with the My Verizon Mobile app. They should've sent you an email about your order being put on hold. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please sign in again to continue. Can someone please help me figure out why this order is taking so long? Details As low as 0% APR when you pay over time with Affirm Details Quantity 1 + Add to wishlist Free returns within 30 days. Scroll to the bottom then tap Documents & receipts . So, same situation, I entered the pmt info while she was on the phone, all seemed fine.
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