Requests for approval after completion of the repair will not be granted. J2534 Programming with Smart Box 3.0 What is super SmartBox 3.0 VCI? 36+ MAINTENANCE SERVICES & VAG GUIDED FUNCTIONSSame as Autel MSUltra/ MS919/ MS909/ Elite II, Autel MaxiSYS MS908S PRO II features 36+ services for 10,000+ vehicles, such as crankshaft relearn, Oil Reset, EPB, SAS, A/F Setting, Throttle, Suspension, Headlamp, IMMO (basic), Injector Coding, Power Balance, BMS Reset, Brake Bleed, etc. The mechanic made the contact aware of NHTSA campaign number: 14v286000 (steering) however, the VIN was not included in the recall. With keyless entry/start. Affected vehicles are identified in OASIS. Receivers and controls, sync iii, with navigation to 06/19/2018. Without keyless entry/start. This product was presentation was made with AAWP plugin. It was an expensive fix the first time I am furious with Ford not standing behind the products they make and the service at the dealerships. 2022, CarProblemZoo.com All rights reserved. Certain 2011-2013 Model Year Explorer Vehicles . The vehicle was taken to a local dealer where it was diagnosed with the power steering assist module needing to be replaced. Have you previously paid for this repair? Control Assembly, Control And Battery High Vol. The 2015 Explorer worked fine but failed again one month later after spending $2400. Front camera view module. Park sensor, without frt park sensors. NOTE: Calibration files may be obtained at www.motorcraft.com. On 23 Aug 2018, entered left hand curve on M-81 (5 miles W of Cass City, Mi) when power steering on 2015 Explorer suddenly disengaged - unable to maintain curvature of . This safety recall must still be performed, even if the owner has paid for a previous repair. Don't waste your time wasting ours! If this condition should occur, a message will display in the instrument cluster message center and a chime will sound to inform the driver. From 05/09/19. Obtain the original IDS that was used when the programming error occurred during Module Reprogramming (MR) or Programmable Module Installation (PMI). Power Steering Control Module by Genuine. Without skid plate. Violation of this requirement by a dealer could result in a civil penalty of up to $7,000 per vehicle. This closes both 14S06 and Extended Coverage Program 15N01. If this condition should occur, a message will display in the Instrument Cluster Message Center, a chime will sound to inform the driver, and the steering effort may be greater, especially at low speeds. New! Prior approval for more than one rental day is required from the Special Service Support Center (1-800-325-5621). Also I have always the belt sign on. Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product. What if you no longer own this vehicle? If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. Proceed to normal diagnosis. all problems of the 2011 Ford Explorer It is ridiculous that this happens over and over. In addition, for a list of vehicles assigned to your dealership, visit https://web.fsavinlists.dealerconnection.com. F150. Electronic Control, ABS Control Module, Module, Module ABS Control. Advanced driver system. At CARiD you will find the widest choice of premium Ford Explorer Steering Valves, Relays, Sensors & Connectors from world-renowned brands. LAUNCH X431 PRO 5, all is set to OE-level standards with 1) J2534 ECU Programming & 50+ service same as PAD Series; 2) Bi-directional control + All system diagnostics as Snap-on scanner; 3) Online Coding functions directly connect to OEM server; 4) support 150+ brands Wordlwide from 1996-2023. If the steering gear is not replaced, the owner will be provided extended coverage of the steering gear under program code 15N01 (See Attachment II LABOR ALLOWANCES). The contact stated that while his wife was driving at various speeds, the power steering assist failure warning light illuminated on multiple occasions. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. Inexcusable a company can make a product that can fail without warning making it impossible to turn. MKS. LAUNCH X431 PRO 5 with Powerful 50+ ServicesEspecially designed for pro mechanics and big repair shops, Launch X431 scanner PRO5 is equipped with 50+ hot reset functions for 150 car makes which same as X431 PAD serious. With raptor. Diagnostic Module, Sdm Module, Sensor Assembly Air Bag. This information will be available on May 29, 2014. The vehicle was taken to a local dealer where it was diagnosed with the power . The complaints are organized into groups with data published by vehicle, vehicle component, and specific problem. Obtained case number to apprise adverse safety complaint with Ford Customer service - Ford not willing to service vehicle under warranty extension nor acknowledge prior steering fault history/class action suit activity for defective EPSA and/or control module. Save my name, email, and website in this browser for the next time I comment. The manufacturer was not made aware of the failure. Dated opened:June 19, 2012. If this condition should occur, a message will display in the instrument cluster message center and a chime will sound to inform the driver. F150. all problems of the 2015 Ford Explorer Sync module. Explorer. It has to be programed, so I'm looking at a 3K plus repair bill. Ls6, ls8. If a vehicle has already exceeded the mileage limit, this program will last through December 31, 2015 for eligible owners. . SOLD VEHICLES Owners of affected vehicles will be directed to dealers for repairs. With elect. Police Interceptor Sedan. The contact stated the power steering warning light was illuminated. From 8/21/18. 1st time 3 days in shop for Warning Power Steering needs service. This time it was in the parking lot and not on the highway like before. Also please check out the Make sure all applicable steps listed on the screen are followed in order. Another incident occurred when the driver was unable to to negotiate a left-turn at an intersection and ran off the road into a shallow ditch, resulting in moderate front-end damage to the vehicle and minor injuries to the driver that did not require medical treatment. :wavey: Ford maintains that when this occurs, the driver will still have steering control albeit with much more effort. . What should you do? With shelby. they wanted me to restart the engine several times to reprogram the car's computer. We were then told it was the PSCM (Power Steering Control Module) that was bad and the only way to get it is by replacing the entire gear assembly. Controller, Control Valve, Control Assembly, Control. Without rear parking aid. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. Power steering went completely out at freeway speed. 2nd. Smart junction box from 12/02/2014, without passive F150. . Without adaptive speed control. 2019-22, hands free lift gate, without trailer pkg. 2017 Ford Explorer's Solid Reputation as a Dependable SUV Outweighs its Potential Problems. From 11/28/16. F150, Mark LT. Freestar, Monterey. I see that there has been 124 complaints and mine will make 125. Failure of power steering 80 miles from home while doing 75 mph. For use withcompatible J2534 hardware devices. The 2017 model year does have a high count . The last screen on the IDS may list additional steps required to complete the programming process. The time needed for this repair is less than one-half day. If no loss of steering assist DTCs are present, the repair is not covered by 15N01. Complaints can be spread across multiple & redundant categories, & are not organized by problem. com directly for satisfaction-guaranteed support! The NHTSA recall number is 14V-286. Therefore, replacing a steering gear under program code 15N01 will automatically close Safety Recall 14S06. OE-softwares need to BUY from car webs. The contact stated the power steering warning light was illuminated. Flex. the real terror in dealing with this problem was there was no warning. Module: Power Steering Control Module Freeze Frame :-GLOBTIM: 32582214 sec - Global real time-TOTDIST: 9560.0 km - Total Distance . Transit. Double-click the session to restore it. (I drive alot). The Ford Explorer is the best-selling SUV of all time in America, reported CNBC in 2020, confirming that the 2017 Ford Explorer is, despite a few reported issues, an otherwise very capable and reliable vehicle built by an iconic automaker known for quality. They have been really lucky to this point that there has not been any fatalities or injuries that have been reported to them. The above services must be performed on all affected vehicles at no charge to the vehicle owner. If any loss of steering assist DTCs are present and program 15N01 is open, replace the steering gear assembly. For more information on how we collect and use this information, please review our Privacy Policy. Took the car to the dealer who replaced power steering unit for a fee of $1600.00. If the current SCCM does not respond to the diagnostic scan tool, the tool may prompt for As-Built Data as part of the repair. Without trailer towing pkg. 2015-18, trailer tow module, class 2. If it is just fuses, yes. Search CarComplaints.com for these popular complaint phrases CarComplaints.com is an online automotive complaint resource that uses graphs to show automotive defect patterns, based on complaint data submitted by visitors to the site. If a customers vehicle requires the replacement of the steering gear and it is necessary to order parts, Ford Motor Company will pay for one day of vehicle rental. 10+ High-end Functions Advanced ECU Codings 36+ Hot Services Full Bidirectional Diagnostics for Tesla & McLaren cars VIN/ License SCAN WIFI Print D-PDU/RP1210 BT506/ MP408/ MV108 supports FCA & RENAULT SGW. With elect. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. I was driving around 30 miles per hours. Without F250, f350, f450, f550. They called FORD Support and they were told to not replace it and to continue to drive the vehicle to see if it would come back on. Disconnect/depower any aftermarket accessories (, As a multi-protocol Pass-Thru vehicle interface, MaxiFlash Elite is a fully compliant SAE. I don't feel safe drivering this carit has less than 14,000 miles on it. The towing company had to call a flat bed tow truck to retrieve my vehicle and deliver to Ford. The cost of diagnosing the U0131 Ford code is 1.0 hour of labor. OWNER REFUNDS NOTE: All refunds dated after July 1, 2015 must be claimed using Program Code 15N01. For this NHTSA complaint data, the only way is to read through the comments below. High voltage, energi. I would like to know when the Ford Company realizes that this is a major problem! Door lock/alarm module. Passenger compartment, without remote start, without keyless entry, 433 mhz. Call 1-844-987-FORD. I glided off the highway and my family with 2 kids was safely removed from the vehicle. Once reconnected, the VCM icon should appear in the corner of the IDS screen. This should be the last session used in most cases. With the power steering control module not communicating with the PCM normally what we would do is look for a connection at the power steering control module we would look at the connection to see if there was any corrosion in the connector . Camera system, without trailer assist. Most auto repairs shops charge between $75 and $150 per hour. Other information: Ford Explorer 2020-2023 Service Manual: Removal and Installation - Alternating Current (AC) Power Outlet Socket Special Tool(s) / General Equipment Interior Trim Remover Removal WARNING: Disconnect the 12 volt battery before servicing the direct current to alternating current (DC-AC) inverter or alternating current (AC) powerpoint to prevent the risk of high voltage shock. The most recently reported issues are listed below. F150. THIS IS DANGEROUS!!!!! Corsair. locking diff. The steering is near impossible and impossible to keep straight at any speed when this happens. Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.). The steering wheel lockup, would not turn, I had to use all my muscles to turn the car. Sync module. The contact stated while reversing out of a parking lot, the steering wheel locked not allowing the contact to steer the vehicle. Led. 3.5l. My explorer is sitting. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Modules & sensors, with side camera. REASON FOR THIS SUPPLEMENT Clarifying the repair coverage: For vehicles that have safety recall 14S06 open and require a steering gear replacement under 15N01, but have exceeded 15N01 program terms of 10 years of service or 150,000 miles, please submit an Approval Request to the SSSC Web Contact Site for steering gear replacement approval prior to completing the repair. Image processing module a. F-150. I told them that they would be hearing from my lawyer, which at that time the representative said he could no longer speak to me. Double-click the session to restore it. F-150. 14S06 Reprogram Power Steering Control Module and Steering Gear Extended Coverage 2011-2013 Ford Explorer, 5.0L Illuminated Malfunction Indicator Lamp (MIL) With DTCs P0300, P0301, P0302, P0303, P0304, P0305, P0306, P0307, And/Or P0308 2021-2022 Ford Mustang, Rough Idle 2022 Ford Mustang Shelby GT500, Soft Top Roof Snow/Sand Accumulation Inside Vehicle During A Storm 2021-2023 Ford Bronco, Illuminated MIL And/Or Powertrain Malfunction (Wrench) Indicator With Various DTCs 2021-2022 Ford Mustang Mach-E, Reverse Brake Assistance Not Available Message And DTC B1578:78 Stored In The IPMA Cannot Be Cleared 2021-2022 Ford Mustang Mach-E, Safety Recall 23S17 Left Side Wheels Lug Nut Torque Check 2023 Ford Bronco & Ranger, Safety Recall 22S48 Heavy- Duty Cooling Fan Underhood Fire 2021 Ford Expedition & Lincoln Navigator, Safety Recall 22S36 Standard Duty Cooling Fan Underhood Fire 2021 Ford Expedition & Lincoln Navigator, Soft Top Roof Headliner Detaching From Soft Top Material 2021-2023 Ford Bronco, Inoperative Or Clicking Sound From Power Folding Exterior Mirrors 2015-2023 Ford & Lincoln, Chrysler Dodge Fiat Jeep Ram Alpha Romeo Recalls, https://web.fsavinlists.dealerconnection.com, CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool, Drew Tech Mongoose Pro USB to CAN ISO9141 Interface, Autel MaxiFlash Elite Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Works with PC or Autel MS908S MS908 PRO MS908CV MK908 MK908P MS Elite, LAUNCH X431 PRO5 Elite,J2534 Reprogramming Tool with CAN/CAFD/DoIP/HD protocols,AutoAuth for FCA SGW OBD2 Scanner Diagnostic Tool,Bidirectional Scan Tool,ECU Coding,50+ Reset,OEM Full Systems Scanner, CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool, BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles, Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool, Multi-Protocol PassThru Interface, Work with Autel MaxiSYS Elite II, Elite, MS908, MS908S Pro, MS908CV, MK908P, MK908 Pro II and PC, Autel MaxiSYS MS908S PRO II: 2023 J2534 ECU Programming Coding Adaption, Level-Up of MS908S Pro Elite MK908P, Same Programming As MSUltra MS919 MS909, Android 10, 4G+128G, Active Test 36+ Service, FCA, Mongoose-Plus J2534 OEM Vehicle Interface Cable - Ford/Lincoln/Mercury OEM Reprogramming and Diagnostics, LAUNCH X431 PRO 5 Scan Tool: 2023 J2534 Reprogramming Tool, ECU Online Coding with 50+ Services Upgraded of X431 V+, Bi-Directional Diagnostic Scanner, with SmartBox 3.0 CANFD & DOIP, 2 Years Update, RAP2 OEM J2534 Remote Reprogramming Tool for GM / Ford / Chrysler / Toyota / Honda / Nissan / Hyundai / Kia / BMW / Mercedes, LAUNCH X431 PAD V 2023 Newest J2534 Programming Tool, ECU Online Programming&Coding, All-in-One Diagnostics Tool with 2-Year Update, Full Systems,Topology Map, Active Control, 60+ Services, CANFD/DOIP, 15L01 Warranty Guide Update 2015 Ford Mustang with 5.0L Engine, 15B13 Wheel Replacement 2013-2015 Ford Fusion, File a Vehicle Safety Complaint with NHTSA. The manufacturer was not made aware of the failure. All you need to do is get your VIN number, type it into the search bar on the NHTSA website, and if you see any pending recalls, call Ford customer service at 1-800-392-3673 for further instruction. For more information on how we collect and use this information, please review our Privacy Policy. This power steering issue needs to be addressed by Ford. The vehicle was repaired. I'm done with them after this shady maneuver. Today 10/25/16 We took it to our Ford Dealership were we bought the vehicle to have them look at it and they ran diagnostics on it and it spit some codes out EPAS was one of the errors. With front/side/rear camera. Police Interceptor Utility. F-150. While I'm driving, the light comes on suddenly, and I lose power steering. After today, I don't think I will buy another Explorer or any other Ford cars. CERTAIN 2011-2013 MODEL YEAR EXPLORER VEHICLES REPROGRAM POWER STEERING CONTROL MODULE AND POWER STEERING GEAR EXTENDED COVERAGE. F150. For vehicles that had safety recall 14S06 open and were denied a steering gear replacement under 15N01 because the vehicle had exceeded the 15N01 program terms of 10 years of service or 150,000 miles, dealers are to contact those owners to complete the previously denied repair and submit an Approval Request to the SSSC Web Contact Site for steering gear replacement approval or refund the vehicle owner for the cost of repair completed. With xenon lamps, 2017-19. To get an estimate in your area, use our Fair Price Estimator: The action you just performed triggered the security solution. I then decided to get a second opinion. The contact stated while reversing out of a parking lot, the steering wheel locked not allowing the contact to steer the vehicle. Taurus. The results was a significant curb hop and the vehicle was rendered undriveable. With front parking aid. The power steering has completely quit working 5 times now in the past 1 year. Steering Gear Model Year Part Number Description Quantity 2011-2012 BB5Z-3504-PE Steering gear without automated parking 1 BB5Z-3504-RE Steering gear with automated parking 1 2013 DB5Z-3504-NE Steering gear without automated parking 1 DB5Z-3504-PE Steering gear with automated parking 1 Related Parts Engine Steering column shaft-to- steering gear bolt Stabilizer bar link nuts Steering gear bolts Exhaust pipe nuts Exhaust gaskets Exhaust Y-pipe to muffler gasket 2.0L W712961-S439 Qty 1 W713968-S440 Qty 2 W716182-S439 Qty 2 N/A N/A N/A 3.5L W712961-S439 Qty 1 W713968-S440 Qty 2 W716182-S439 Qty 2 W714265-S441 Qty 4 7T4Z- 9450-AA Qty 2 N/A 3.7L W712961-S439 Qty 1 W713968-S440 Qty 2 W716182-S439 Qty 2 W714265-S441 Qty 8 7T4Z- 9450-AA Qty 2 DA5Z- 9450-A Qty 1 The DOR/COR number for this recall is 50540. F150. The contact owns a 2015 Ford Explorer. I implore everyone here to contact your local transportation department/agency, and make a formal complaint, this is the only way to hold Ford responsible in a court of law, before someone, heaven forbid loses their life, or the life of someone they love.
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